InMoment XI

AUGUST 3, 2022

Before partnering with InMoment, this brand was relying heavily on a cloud-based analytics platform to track store performance. However, what this platform did not measure was the customer experience. These four strategies helped this chain go from behind the times to a trailblazing leader in their field by partnering with InMoment.

Customer Experience 529

Customer Experience Guest Experience Return on Investment ROI 529

InMoment XI

NOVEMBER 2, 2022

Your customer experience (CX) program, like your business, needs to be able to grow and evolve to prove a return on investment. Just like that, we have proved that having a CX program that creates actionable insights provides a return on investment to the organization. Total nightmare, right?

ROI 493

ROI Return on Investment Airlines Call Center 493

InMoment XI

JANUARY 16, 2024

Natural Language Processing: NLP is a crucial component that enables AI systems to understand and interpret human language. Intent Recognition: Once the customer’s input is processed through NLP, the system identifies the user’s intent. These virtual concierges enhance the overall guest experience.

Contact Center 260

Contact Center Virtual Agent e-support Chatbots 260