InMoment XI

AUGUST 3, 2022

InMoment offered them a chance to see a holistic view of individual location performance, automated intelligence informed by data, and employee commitment to enhance the guest experience and drive sales. Strategy #2: Getting the Right Insights to the Right People. But, priorities aren’t chosen solely from data.

Customer Experience 529

Customer Experience Guest Experience Return on Investment ROI 529

InMoment XI

NOVEMBER 2, 2022

Your customer experience (CX) program, like your business, needs to be able to grow and evolve to prove a return on investment. Just like that, we have proved that having a CX program that creates actionable insights provides a return on investment to the organization. Total nightmare, right?

ROI 493

ROI Return on Investment Airlines Call Center 493

SurveySensum

JUNE 25, 2019

Experience management trends keep changing but gaining customer loyalty and acquisition have been the key focus areas for the restaurant industry. Offering exceptional guest experience is on the priority list for successful restaurants or hotels. Now the question comes how to improve experience instantly.

Guest Experience 75

Guest Experience Management Hotels Return on Investment 75

InMoment XI

JANUARY 16, 2024

Hospitality Virtual Concierge Services : Hotels and travel agencies employ virtual concierge services powered by AI to provide guests with information about amenities, local attractions, and hotel services. These virtual concierges enhance the overall guest experience.

Contact Center 260

Contact Center Virtual Agent e-support Chatbots 260

SurveySparrow

JUNE 30, 2023

Measuring and Demonstrating ROI: While investing in customer experience design is crucial, businesses need to measure and demonstrate the return on investment (ROI) to justify these efforts. Determining the right metrics and effectively measuring the impact of customer experience initiatives can be challenging.

Customer Experience Design 52

Customer Experience Design Customer Experience Effort Score Customer Journeys 52

Michel Falcon Experience

APRIL 13, 2023

Secondly is all employees need to understand return on investment, return on time, return on people, return on money so they can understand that if I do X, what does it yield? And that’s true of any investment in the company, right? And then they need to understand taxes and depreciation and EBITDA.

Culture 60

Culture Company ROI Leadership 60