ShepHyken

SEPTEMBER 13, 2023

Multiple social media channels allow companies to communicate with customers the way they want and like to communicate. Gamification (I love that word) allows for interactions that get customers to engage in some of the most fascinating ways. Connect with Shep on LinkedIn. Copyright ©MMXII, Shep Hyken)

Customer Experience 70

Customer Experience Customer Service Gamification Social Media 70

CSM Magazine

AUGUST 4, 2023

Imagine a scenario where a coffee shop actively engages with its customers through personalized loyalty programs, social media interactions, and timely promotions. Leverage Social Media Platforms Social media platforms like Facebook, Twitter, Instagram, and YouTube are great tools for engaging with your customers.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

Retently

APRIL 5, 2024

Workshops, product launches, and live demonstrations can draw customers into the store and create buzz around it. Whether a customer reaches out via social media, calls the customer service hotline, or asks for help in-store, the quality of service should be unwavering and responsive. The result?

Retail 78

Retail Engagement Strategy Customer Experience 78

SurveySensum

JULY 19, 2023

Create Engaging Reward Programs Leverage the Power of Virtual Reality (VR) Surprise Them With Pop-up Shops Be Socially Responsible Surprise and Delight! After listening to the Voice of the Customer, Apple realized that its customers might benefit from additional workshops and tutorial sessions.

Retail 40

Retail Examples Customer Experience Social Media 40

NobelBiz

JUNE 5, 2023

Inbound lead generation includes blogging, SEO, social media, PPC. Learn how to implement a solid call center gamification strategy today by watching our dedicated workshop. Learn how to implement a solid call center gamification strategy today by watching our dedicated workshop.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

Playvox

MARCH 21, 2024

Unhappy agents may struggle to maintain a positive tone during interactions, whether those are via phone, text, SMS, or even social media. In the case of social media, there are many well-documented and viral examples of an agent providing poor customer service that then leads to a domino effect for the company’s brand.

Strategy 90

Strategy Contact Center Multi-Channel Social Media 90

Playvox

MARCH 27, 2023

This could include a combination of classroom training, on-the-job training, learning courses , and workshops. One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. I can attest to the effectiveness of gamification in boosting agent productivity.

Contact Center 84

Contact Center Gamification Training Chatbots 84