ReviewTrackers

MAY 8, 2017

20:20 Customer Experience Summit by Marketforce gathers 250+ senior CX professionals from across a huge variety of industries, including retail, transport, financial services, media, telecoms, utilities, and more. Where: London, UK. Speakers are from companies like Tesco Mobile, Marks & Spencer, Finnair, Barclays, and Heathrow Airport.

Conference 50

Conference Omni-Channel Customer Journeys Customer Experience 50

InMoment XI

SEPTEMBER 1, 2022

How Is Customer Retention Measured? Deploy Microsurveys at Key Touchpoints: Get customer feedback in the moments that matter. At InMoment, we frequently sit down with brand executives and look at real-time metrics that show how much revenue has been recovered due to their closed loop program. Well, let’s do some math here.

Customer Retention 260

Customer Retention How To Customer Journeys Telecommunications 260

Talkdesk

JULY 31, 2017

What do people measure and use as a leading indicator of customer service? I’ve got a personal story here: We use a transportation service when I travel, and when I got off the flight in Las Vegas the other day, the driver sent me an SMS. What are the KPIs that customers are focusing on today? It’s Messaging with a capital M.

Innovation 42

Innovation Omni-Channel Average Handle Time Contact Center 42

Talkdesk

JULY 31, 2017

What do people measure and use as a leading indicator of customer service? I’ve got a personal story here: We use a transportation service when I travel, and when I got off the flight in Las Vegas the other day, the driver sent me an SMS. What are the KPIs that customers are focusing on today? It’s Messaging with a capital M.

Innovation 40

Innovation Omni-Channel Average Handle Time Contact Center 40

Qualtrics

JUNE 26, 2020

With the outbreak of COVID-19 in China early in 2020, Koç Holding started to implement extensive protective measures to prevent any contamination among employees. Later, Koç Holding started to take action to reduce the anxiety levels of its employees based on the feedback gathered. and found out that 60% of the employees felt anxious.

Sports 46

Sports Hospitality Loyalty Programs e-support 46

Currency Alliance

NOVEMBER 14, 2019

Nobody in loyalty could have missed The Times’ headline in October, about the Committee for Climate Change (CCC) proposal to start taxing frequent flyer programs (FFPs), or even to shut them down, under the assumption that they increase flying. These are misguided headlines. CEO Glenn Fogel said…. This is so true.

Loyalty 40

Loyalty Trends Loyalty Programs Hotels 40

Currency Alliance

NOVEMBER 17, 2020

2021 will be another year in the long-term journey to become customer-centric, balance the economics of loyalty programs to deliver more value to customers, and ensure the right systems are in place to reduce dependencies on the IT department or vendors. Rebalancing loyalty program economics.

Loyalty 52

Loyalty Trends Loyalty Programs Travel 52