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How Contact Center Optimization Can Improve Your Bottom Line

InMoment XI

Increased Efficiency Contact center optimization focuses on streamlining processes, reducing wait times, and ensuring customer inquiries are handled promptly and efficiently. By reducing the idle in your case management , you’ll notice faster issue resolution times and a more agile contact center.

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Top 3 Tips for Handling Customer Support Issue Surges

UJET

If there is a frequent, but low urgency issue that is solved with a self-service solution, create the support page and route it through the IVR queue. Filling a support request and sending the next issue to the next available agent in a round-robin fashion creates bottlenecks and confusion and results in frustrated customers.

Tips 100
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How to Build a Compelling Business Case for Modernizing Your Contact Center

NICE inContact

This makes sense since many of the activities designed to acquire and retain customers and to deliver and support products and services all utilize the contact center in some fashion. However, you are concerned that long wait times are resulting in lost orders. Now think about what you need to solve the problem.

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Top 3 Tips for Handling Customer Support Issue Surges

UJET

If there is a frequent, but low urgency issue that is solved with a self-service solution, create the support page and route it through the IVR queue. Filling a support request and sending the next issue to the next available agent in a round-robin fashion creates bottlenecks and confusion and results in frustrated customers.

Tips 82
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AI in CX: How to Incorporate AI in Customer Experience to Elevate Your Business

SurveySensum

As a result, your business can enjoy benefits like: Gaining reliable insights: AI can help you procure real-time insights into customer behavior, sentiments, and preferences. Cutting operational costs: By automating simple tasks, and enabling self-service, AI reduces the need for extra tools or staff.

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Boost Growth and Lower Costs with AI and Cloud Contact Center Solutions

NICE inContact

The study analyzed the impact of moving to the cloud for several companies, including fashion retailer TechStyle Fashion Group. Founded in 2010, as TechStyle Fashion Group expanded and added new brands to its portfolio, customer service infrastructures were siloed – no overarching system supported synergy between brands.

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What Covid-19 has Taught Telecoms about Customer Experience Management

Quadient

This has increased wait times and, in some cases, shut down systems. Therefore they are more open than ever to trying new technologies such as automated self-service options and chatbots to self-manage through relatively minor concerns. Keep it simple; remember Covid-19 has put a lot on peoples’ plates.