Think Customers

JULY 29, 2022

And inquiries about loyalty rewards were common across nearly all industries — retail, public sector, automotive and manufacturing, travel and tourism, insurance, finance. What the company found was that refund and replacement inquiries were most common among industries such as retail, public sector, automotive, and manufacturing.

Data 59

Data Apparel Automotive Tourism 59

Talkdesk

SEPTEMBER 22, 2015

5 Reasons Great Employee Experience Leads to Great Customer Experience. According to Niraj Ranjan Rout of Business 2 Community , an employee-friendly workplace has a major impact on a customer-friendly business. Employees are the backbone of any company. COMIC OF THE WEEK.

Tourism 40

Tourism Call Center Poor Customer Service Culture 40

Customer Guru

AUGUST 21, 2018

John is an “Ex-Disney Guy” and Customer Experience Coach. He has been successful in showing businesses, teams and communities how to create a Disney-like experience and culture. He is a leading contributor to Tourism, Hospitality and Service Industries alike. Michel Falcon Follow @MichelFalcon.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

SurveySparrow

JUNE 27, 2021

To improve customer experience using SurveySparrow, feel free to sign up for FREE, now! Fact 2: NPS Can Also Measure Your Employee Experience. Employees can avoid survey fatigue by answering only one question (“How likely are you to recommend our workplace to your friends and family?”). Please enter a valid Email ID.

Net Promoter Score 52

Net Promoter Score Effort Score NPS Metrics 52

Qualtrics

JULY 18, 2019

There’s no denying that the tourism industry is one of the largest industries in the world. According to Statista , 1.323 million international tourists traveled in 2016 and the total contribution of travel and tourism to the global economy was $8.27 And why stop at customer experiences? trillion USD. Request Demo.

Hospitality 45

Hospitality Industry Tourism How To 45

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Her areas of expertise include market research, program management, marketing, instructional design, and training.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Her areas of expertise include market research, program management, marketing, instructional design, and training.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130