ProProfs Chat

AUGUST 6, 2021

Following this trend, employee engagement has quickly become a popular metric to gauge work satisfaction, employee productivity, and, eventually, business growth. . According to a study , disengaged American employees cost organizations around $450-550 billion each year. What is Employee Engagement Software?

Employee Engagement 98

Employee Engagement Software Tools Engagement 98

Playvox

SEPTEMBER 30, 2021

At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.

Gamification 52

Gamification Call Center Contact Center Employee Engagement 52

CX University

MAY 2, 2023

However, getting adult students to engage in their online courses can be a challenge. Here at CX University, we’ve noticed a steady increase in learner online engagement over the last several years. A positive customer experience can help build trust and loyalty, leading to higher levels of engagement.

Engagement 52

Engagement Gamification Course Case Study 52

COPC

APRIL 1, 2024

This pursuit includes engaging employees, reducing operational costs, and boosting product and service performance. Personalized Agent Training The adoption of digital gamification is a major component of this change. This approach moves away from traditional methods, making training more engaging and interactive.

Customer Experience 89

Customer Experience Contact Center Gamification Chatbots 89

Speaker: Karl Kapp, Ed.D., Professor of Instructional Design and Technology

In this exclusive webinar with Dr. Karl Kapp, you'll learn how to make intelligent, informed decisions for your organization's future by looking to the convergence of technology, learning, and business needs. We all know that L&D organizations need to be ready for the future, but what does being future-proof actually look like?

Gamification

Playvox

JULY 28, 2022

Try matching a new Baby Boomer agent with a younger colleague with more contact center experience to help them both grow and feel engaged. Keeping agents of any generation motivated starts by keeping them engaged. All these engagement drivers depend on you to develop and nurture them in your contact center.

Contact Center 66

Contact Center Social Media Gamification Competitive Advantage 66

CSM Magazine

FEBRUARY 17, 2021

In the first of a new series of blogs, he shares three top tips for empowering employees using the latest cloud-based innovations in Workforce Engagement Management (WEM). 3 Ways to Empower Employees With a Little Help From the Cloud. Success begins with a smarter approach to Workforce Engagement Management (WEM).

Omni-Channel 52

Omni-Channel Self Service Gamification Multi-Channel 52