Customer Bliss

MAY 5, 2015

Instead of building (and celebrating) the new competencies and infrastructure that are critical to long-term sustainability – success gets defaulted to a score. “We We will be successful when our satisfaction rates are x” or “we will be successful when our net promoter score is y.”.

Customer Experience 100

Customer Experience Effort Score Net Promoter Score Roadmap 100

Thematic

APRIL 3, 2024

Data-Driven Decision Making: Voice of the Customer insights replace guesswork, empowering you to make informed choices about marketing campaigns, pricing strategies, and operational changes that deliver measurable ROI. Integrate this with quantitative data (CSAT scores, website analytics) to create a comprehensive picture.

Ecommerce 62

Ecommerce Analysis Social Media Effort Score 62

Survicate

NOVEMBER 27, 2018

For instance, you may anticipate that your inbound efforts will result in 10 new enterprise clients, thus increasing company revenue by $100,000. Operating in an intricate B2B environment requires that, as a marketing leader, you focus primarily on proving marketing ROI. You should aim at generating leads that have a high LTV score.

Feedback 55

Feedback Marketing Chatbots Survey 55

Education Services Group

MAY 27, 2022

Whether you’re a Customer Success leader who just came onboard with a new company or have been in the same leadership role for a few decades—do this exercise. Side benefit: this model can serve as a foundation to feed into a future capacity plan or ROI model…actually, that should be the point of this model.

Customer Success 52

Customer Success Metrics Effort Score Customers 52

Thematic

MARCH 29, 2020

Solicited feedback can be quantitative (ratings, scores) if you are asking rating questions in surveys, or qualitative (text) if you are asking open-ended questions or running customer interviews. It will be the richest feedback due to scores, structured open-ended questions and customer metadata. Solicited product feedback.

Feedback 111

Feedback How To Analysis e-support 111

Totango

FEBRUARY 5, 2019

ROI-focused SaaS strategies should be based on comprehensive data gathered from every customer engagement. Maintaining customer success efforts. Establish a customer journey roadmap that creates realistic expectations and lets you know if progress has stalled. Maintaining Customer Success Effort. Servicing the customer.

ROI 76

ROI Customer Success Strategy Effort Score 76

Pointillist

JULY 25, 2018

Has a journey mapping exercise ever been conducted? and delivers meaningful ROI. Build Organizational Readiness for Customer Journey Analytics Customer journey analytics is worth all the time, effort and resources you invest in it, but to get its full potential you have to integrate it seamlessly within your organization.

Customer Journeys 43

Customer Journeys Analytics How To Metrics 43