InMoment XI
MARCH 8, 2013
As a slow, but avid runner, I have occasion to buy new shoes a few times a year. I have more occasions, however, to complain about the condition of my feet. When these two occasions intersect, I find myself at my favorite running store in Redondo Beach, The Village Runner. This occasion was yesterday for. View Article.
Brad Cleveland Blog
MARCH 6, 2013
Where are organizations in providing mobile customer service? According to a recent ICMI (International Customer Management Institute) study of contact center professionals, only 25% of companies currently have a mobile customer service strategy in place, while 33% are in the planning stages.
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InMoment XI
MARCH 8, 2013
As a slow, but avid runner, I have occasion to buy new shoes a few times a year. I have more occasions, however, to complain about the condition of my feet. When these two occasions intersect, I find myself at my favorite running store in Redondo Beach, The Village Runner. This occasion was yesterday for.
InMoment XI
MARCH 8, 2013
As a slow, but avid runner, I have occasion to buy new shoes a few times a year. I have more occasions, however, to complain about the condition of my feet. When these two occasions intersect, I find myself at my favorite running store in Redondo Beach, The Village Runner. This occasion was yesterday for.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
InMoment XI
MARCH 7, 2013
Toward the end of February Joseph White of the Wall Street Journal posted the article ‘New Efforts to Shorten the Car-Buying Process.’ He talked about dealers’ efforts to streamline the selling experience by minimizing the ‘shopworn delaying tactic—and other haggling strategies that can drag out the car-buying process.’ Dealers have resisted these efforts in the past often.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
InMoment XI
MARCH 7, 2013
Toward the end of February Joseph White of the Wall Street Journal posted the article ‘New Efforts to Shorten the Car-Buying Process.’ He talked about dealers’ efforts to streamline the selling experience by minimizing the ‘shopworn delaying tactic—and other haggling strategies that can drag out the car-buying process.’ Dealers have resisted these efforts in the past often.
InMoment XI
MARCH 6, 2013
I recently sat down with my colleague Jamie Ziegler to chat about the role of sales organizations in customer loyalty programs – an important consideration for B2B companies. Jamie has a wealth of practical knowledge on the topic having run global loyalty programs at JD Edwards and VMware and spent several years as an enterprise salesperson herself.
InMoment XI
MARCH 6, 2013
An interesting report came out Monday from the Pew Research Center. It can be found here. If you don’t know the Pew Research Center, you should check out their site. In their Internet and Tech section there is a wealth of information about research they conduct regarding the Internet and social media, and their impact.
InMoment XI
MARCH 6, 2013
I recently sat down with my colleague Jamie Ziegler to chat about the role of sales organizations in customer loyalty programs – an important consideration for B2B companies. Jamie has a wealth of practical knowledge on the topic having run global loyalty programs at JD Edwards and VMware and spent several years as an enterprise salesperson herself.
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InMoment XI
MARCH 6, 2013
An interesting report came out Monday from the Pew Research Center. It can be found here. If you don’t know the Pew Research Center, you should check out their site. In their Internet and Tech section there is a wealth of information about research they conduct regarding the Internet and social media, and their impact.
InMoment XI
MARCH 6, 2013
I recently sat down with my colleague Jamie Ziegler to chat about the role of sales organizations in customer loyalty programs – an important consideration for B2B companies. Jamie has a wealth of practical knowledge on the topic having run global loyalty programs at JD Edwards and VMware and spent several years as an enterprise salesperson herself.
InMoment XI
MARCH 6, 2013
An interesting report came out Monday from the Pew Research Center. It can be found here. If you don’t know the Pew Research Center, you should check out their site. In their Internet and Tech section there is a wealth of information about research they conduct regarding the Internet and social media, and their impact.
InMoment XI
MARCH 5, 2013
The typical response rate of Voice of Customer (VoC) programs ranges from 2% to 14% – nothing to brag about. In this engaging webinar, attendees will learn the most common yet avoidable mistakes committed by companies when launching their VoC programs, and how customers really feel about surveys and feedback programs.
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InMoment XI
MARCH 5, 2013
The typical response rate of Voice of Customer (VoC) programs ranges from 2% to 14% – nothing to brag about. In this engaging webinar, attendees will learn the most common yet avoidable mistakes committed by companies when launching their VoC programs, and how customers really feel about surveys and feedback programs.
InMoment XI
MARCH 5, 2013
The typical response rate of Voice of Customer (VoC) programs ranges from 2% to 14% – nothing to brag about. In this engaging webinar, attendees will learn the most common yet avoidable mistakes committed by companies when launching their VoC programs, and how customers really feel about surveys and feedback programs.
InMoment XI
MARCH 4, 2013
I apologise right from the start. I think that this blog may cause a furore, a wildly different set of responses, and a smidgeon of controversy. So, fingers crossed, here goes. My appointed theme was technology in market research: an interesting and wide scope. Something that I have been thinking about a lot recently is.
InMoment XI
MARCH 4, 2013
I apologise right from the start. I think that this blog may cause a furore, a wildly different set of responses, and a smidgeon of controversy. So, fingers crossed, here goes. My appointed theme was technology in market research: an interesting and wide scope. Something that I have been thinking about a lot recently is.
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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?
InMoment XI
MARCH 4, 2013
I apologise right from the start. I think that this blog may cause a furore, a wildly different set of responses, and a smidgeon of controversy. So, fingers crossed, here goes. My appointed theme was technology in market research: an interesting and wide scope. Something that I have been thinking about a lot recently is.
Brad Cleveland Blog
MARCH 6, 2013
Where are organizations in providing mobile customer service? According to a recent ICMI (International Customer Management Institute) study of contact center professionals, only 25% of companies currently have a mobile customer service strategy in place, while 33% are in the planning stages.
Brad Cleveland Blog
MARCH 4, 2013
Alexander Graham Bell, inventor of the telephone, would have turned 166 this weekend (March 3). Happy birthday, Mr. Graham. Interesting factoid: Years later, in retrospect, he considered the phone as an intrusion on his work as a scientist and refused to have one in his study. (I wonder if IM would have made the cut … ?
Brad Cleveland Blog
MARCH 4, 2013
Alexander Graham Bell, inventor of the telephone, would have turned 166 this weekend (March 3). Happy birthday, Mr. Graham. Interesting factoid: Years later, in retrospect, he considered the phone as an intrusion on his work as a scientist and refused to have one in his study. (I wonder if IM would have made the cut … ?
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
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