InMoment XI
MAY 25, 2012
I came across a study that was done by Booz & Co. entitled the US Automotive Industry Study and Confidence Index. The sub-title is A Return to Optimism and the report does a nice job at covering some of the more salient issues facing the industry. The link is: [link] Topics covered include: 1. The. View Article.
Service Untitled
MAY 21, 2012
If I have a problem with Comcast, I am obligated to call their toll-free number and begin the maze of selecting the right option. When I finally arrive at choice #3 I am then instructed to hold on for the next available agent who will assist me with my problem. There is no relaxing elevator music where I can work until an agent answers; instead I’m forced to listen to a litany of advertisements offering me more services that might very well call me back to this same maze of customer servic
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Pretium Solutions
MAY 20, 2012
OK, I’m all about true confessions. I’ve already admitted in prior blog posts my addiction to The Voice and that I play tennis with some gentlemen twice my age; now I have yet another tidbit to share about the mundane life I live. I certainly don’t lead a crazy college lifestyle anymore; I never did really. Nothing racy, I live in a mother’s world of carpools, homework and kids’ activities.
Customer Interactions
MAY 21, 2012
'With hundreds of millions of users worldwide, and 48 hours of video uploaded every minute, YouTube has become one of the most visited and subscribed to sites on the web. And it’s no wonder why. By its very visual nature, YouTube is the perfect medium for absorbing and understanding information. In fact, YouTube has become a platform for all kinds of learning – including admittedly, some that isn’t exactly essential.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
InMoment XI
MAY 25, 2012
I came across a study that was done by Booz & Co. entitled the US Automotive Industry Study and Confidence Index. The sub-title is A Return to Optimism and the report does a nice job at covering some of the more salient issues facing the industry. The link is: [link] Topics covered include: 1. The.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Pretium Solutions
MAY 20, 2012
OK, I’m all about true confessions. I’ve already admitted in prior blog posts my addiction to The Voice and that I play tennis with some gentlemen twice my age; now I have yet another tidbit to share about the mundane life I live. I certainly don’t lead a crazy college lifestyle anymore; I never did really. Nothing racy, I live in a mother’s world of carpools, homework and kids’ activities.
Pretium Solutions
MAY 20, 2012
OK, I’m all about true confessions. I’ve already admitted in prior blog posts my addiction to The Voice and that I play tennis with some gentlemen twice my age; now I have yet another tidbit to share about the mundane life I live. I certainly don’t lead a crazy college lifestyle anymore; I never did really. Nothing racy, I live in a mother’s world of carpools, homework and kids’ activities.
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