Sun.Jan 09, 2022

September 2022

Uniphore

The post September 2022 appeared first on Uniphore. Comics

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Learning from the Past – 2021 Top 10

Andrew Mcfarland

The most read customer experience (CX) content on Pivot Point in 2021. To spark new ideas and ACTION in 2022. Best Practices Top 10

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Minimizing ‘Red Tape’ to Deliver Better Experiences

Doing CX Right

Stephanie Thum, CX leader, discuss why Red Tape obliterates customer & employee experiences and how to drive positive changes for improved results. The post Minimizing ‘Red Tape’ to Deliver Better Experiences appeared first on Doing CX Right. DoingCXRight®?

All About Intercom CSAT (Customer Satisfaction) Surveys

Zonka Feedback

There may be a million ways that could come in your way of offering remarkable customer experiences. Unavailability of certain products, high delivery charges, lack of customer support, or even a poor website – anything can cause you to lose customers. Customer Feedback

AI Insights Playbook––Understand Your Customer Experience To Improve It

The biggest challenge facing Contact Centers is understanding what customers expect. With today’s changing customer expectations, dynamic market realities and aggressive competitors, organizations must understand where they are successful and where they fall short. Download this eBook to learn how you can improve your customer experience with the help of Artificial Intelligence.

West Monroe - Untitled Article

West Monroe

Private equity dealmaking hit record highs in 2021. Spurred by the economic recovery and an abundant supply of debt, U.S. firms broke 2019’s annual record for deal value.

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NEW! CXU’s NPS score is +84

CX University

Driving improvement is a relentless commitment. Become a CXS TM or CCXP! Our programs prepare you for both. CX University offers training in Customer Experience and proudly serves corporations and customers in over 80 countries. We practice what we preach, and we are also relentlessly restless!

NPS 52

Highlights from our customer service blog in 2021

Eptica

Date: Monday, January 10, 2022 Author: Pauline Ashenden - Demand Generation Manager Highlights from our customer service blog in 2021. Published on: January 10, 2022.