Eptica

JANUARY 9, 2022

Date: Monday, January 10, 2022 Author: Pauline Ashenden - Demand Generation Manager Highlights from our customer service blog in 2021. Published on: January 10, 2022. Author: Pauline Ashenden - Demand Generation Manager As we enter the New Year, now’s the time to take stock of opportunities, challenges, and developments for the future. Our parent company Enghouse Interactive has done just this by collecting the top posts on its 2021 blog, providing insight for the year ahead.

Customer Service 123

Customer Service Call Recording Trends Interaction 123

Uniphore

JANUARY 9, 2022

The post September 2022 appeared first on Uniphore.

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Doing CX Right

JANUARY 9, 2022

Stephanie Thum, CX leader, discuss why Red Tape obliterates customer & employee experiences and how to drive positive changes for improved results. The post Minimizing ‘Red Tape’ to Deliver Better Experiences appeared first on Doing CX Right.

Employee Experience 59

Employee Experience Customer Experience How To Government 59

Zonka Feedback

JANUARY 9, 2022

There may be a million ways that could come in your way of offering remarkable customer experiences. Unavailability of certain products, high delivery charges, lack of customer support, or even a poor website – anything can cause you to lose customers.

Customer Satisfaction 52

Customer Satisfaction Survey Customers Customer Experience 52

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

West Monroe

JANUARY 9, 2022

Private equity dealmaking hit record highs in 2021. Spurred by the economic recovery and an abundant supply of debt, U.S. firms broke 2019’s annual record for deal value. At the same time, jobless claims amid the Great Resignation are at an all-time low : According to recent data from Emsi, the past year and a half has seen a 43% increase in job openings—and those jobs may not be filled anytime soon.

Effort Score 52

Effort Score Groups Comparison Resources 52

CX University

JANUARY 9, 2022

Driving improvement is a relentless commitment. Become a CXS TM or CCXP! Our programs prepare you for both. CX University offers training in Customer Experience and proudly serves corporations and customers in over 80 countries. We practice what we preach, and we are also relentlessly restless! We are driven by a feeling that things are just not good enough.

NPS 52

NPS Net Promoter Score Customer Journeys Study 52

Andrew Mcfarland

JANUARY 9, 2022

The most read customer experience (CX) content on Pivot Point in 2021. To spark new ideas and ACTION in 2022.

Customer Experience 62

Customer Experience Customers 62