Bill Quiseng

NOVEMBER 13, 2021

A while back, I wrote an article entitled “Great Service is Great Theater”. Today I want to offer another article about the very same subject, an encore performance so to say. So, here it is: There are some who say that they, as customer service professionals, have been trained to act the part to be happy to serve. They believe they are acting. They claim they can never “be the part” to be happy to serve.

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Training Customer Service Connections Interaction 183

Beyond Philosophy

NOVEMBER 13, 2021

Scarcity is something are more used to these days, particularly in light of the supply chain problems we see. Scarcity is something we feel when we are doing thing we have enough of what we need. If we don’t fix the problems at the ports, and the related problem of driver shortages to bring things in from the ports, we might see quite a few empty shelves this holiday season.

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Tools Consulting Financial Customer Experience 78

Doing CX Right

NOVEMBER 13, 2021

Dan Gingiss, CX author speaker and coach, explains how to authentically lead and intentionally create remarkable experiences so that customers become your best marketers. The post Your Role As An Experience Maker appeared first on Doing CX Right.

Marketing 72

Marketing Customer Experience How To Customers 72

Magellan Solutions

NOVEMBER 13, 2021

What Is The Future Of Medical Virtual Receptionist Services ? Providers of live answering services and BPOs concentrate on a huge amount of data. This data is necessary for your business. Additionally, the system that handles huge data requires coherent and accurate work within a secured environment for safe storing. . Thus, adapting the blockchain technology significantly empowers the call center sphere at Magellan Solutions.

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Healthcare Call Center System Innovation 52

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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