Help Scout

DECEMBER 29, 2018

Choosing the right help desk software for your company can be daunting. Every provider has its own page of checkmarks demonstrating how their product is at least three ticks better than anyone else’s. The help desk you choose can’t deliver great customer service for you, but it is a critical early step in setting up customer support at your company.

Software 40

Software Self Service Tools Comparison 40

Fox Metrics

DECEMBER 29, 2018

Okay let’s be realistic; it is becoming increasingly difficult to get new customers. It’s also possible you have tried some conventional tips and it isn’t working. Well the competition is getting stiffer, with more and more startups springing up. That does not negate the fact that improving on your customer base impacts positively on your business.

Customer Base 40

Customer Base Customers Brands Strategy 40

Help Scout

DECEMBER 29, 2018

There are certain customer service skills that every employee must master if they are forward-facing with customers. Without them, you run the risk of finding your business in an embarrassing customer service train-wreck, or you’ll simply lose customers as your service continues to let people down. Luckily, there are a few universal skills that every support member can master that will dramatically improve their conversations with customers.

Customer Service 40

Customer Service Guidelines Net Promoter Score Customers 40

Fox Metrics

DECEMBER 29, 2018

25th May, 2018 was a historical day in the calendars of both business owners and customers alike. It was the day that the EU’s General Data Protection Regulation (GDPR) was enforced. The implementation of this regulation is expected to change and affect the way business is done going forward. The realistic implications are expected to unfold as we make our way into 2019.

Data 40

Data Guidelines Social Media Policies 40

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

Fox Metrics

DECEMBER 29, 2018

The first step in selling products and services is actually getting customers to see what you are doing. This can either be by bringing them to where you sell or taking it to them. In either case, visibility is the subject of consideration. The act of lead generation stems from the need to get potential customers to see what you are doing, or selling as the case may be.

Social Media 40

Social Media Policies Tools Software 40

Fox Metrics

DECEMBER 29, 2018

For years, email marketing have proven to be a very effective digital marketing strategy. There have of course been the emergence of other platforms like television, radio, billboards, website advertising, social media and every other marketing channel you can think of. However, 80% of digital marketers agree that email marketing stands out as the most effective marketing strategy.

Marketing 40

Marketing Social Media Advertising Strategy 40

Fox Metrics

DECEMBER 29, 2018

Whatever business you’re doing and you don’t put the customer first, will soon fade out of business. Customers are getting wiser and smarter. They are devising strategies to block out marketers who do not have their interests – the customer experience – at heart. Companies that make great sales always put the customer first. They track their customers’ behavioral patterns and utilize their needs, based on insights, to make the buying process more engaging and customer oriented.

Strategy 40

Strategy Customer Experience Survey Customers 40

Fox Metrics

DECEMBER 29, 2018

Customer retention is a huge part of your after sale strategy. If you don’t have customers that are coming back, then your business is not growing and one day you’ll hit the shutdown threshold. Avoid making the mistake of ignoring one of your most valuable assets; your existing customers. However, reconnecting with them after many months have passed is not always an easy thing to do.

CRM 40

CRM Engagement Customer Retention Tools 40