CSM Magazine

FEBRUARY 6, 2019

Enter call tracking – which bridges the gap between sales calls and advertising spend. Call tracking makes it possible to monitor exactly which online marketing channels are driving phone calls and customers to your business. Here are four reasons why larger businesses need call tracking to meet customer service targets: 1.

Customer Service 51

Customer Service Omni-Channel eBook Social Media 51

Optimove

NOVEMBER 14, 2019

Arc’s offering allows brands to nudge the shopper down the path to purchase by creating contextually relevant omni-channel content, engagements and experiences that extend the reach and impact of physical and digital activations to drive sales and post-transaction loyalty.

Omni-Channel 40

Omni-Channel Multi-Channel Sports Ecommerce 40

BlueOcean

FEBRUARY 7, 2019

But calculating how the costs of your customer service solution make an impact on your bottom line can be complicated. For example, at first glance, an hour-long phone call with a customer that doesn’t result in first call resolution or a sale appears to be a high-cost, low-efficiency interaction. Sound complicated?

Metrics 219

Metrics Customer Care Measurement Contact Center 219

SmartKarrot

AUGUST 17, 2020

An eCommerce brand would have a totally different way of generating regular income than a software company. They create a service level a greement that specifies the deliverables which the vendor would provide to the customer. Once the contract expires, service is suspended unless the customer renews it. Additional sales.

Customer Retention 19

Customer Retention Software Ecommerce Lifetime Customer 19

ProProfs Chat

JULY 5, 2019

All of these eCommerce strategies work toward the same goal: getting customers to buy more on each visit, increasing the average order value. And they hold an important place in boosting revenue for your eCommerce brand. But what about increasing the lifetime value of your customers? Free shipping? Suggested items?

Ecommerce 40

Ecommerce Metrics Lifetime Customer Sales 40

Kitewheel

FEBRUARY 20, 2019

The brand is pushing a product you already bought, such as an appliance sale from a retailer you just bought that appliance from at a higher price. Here are some examples: eCommerce brands where the key business driver is conversion. This type of personalization can create lifetime customers and value throughout your business.

Customer Experience 49

Customer Experience Ecommerce Omni-Channel Consumers 49