eBook Effort Score How To Return on Investment 
Comm100
DECEMBER 14, 2017
The activities in this eBook can be great training materials to improve customer service or morale in your team. Identifying clear goals for each potential change helps you not just to ensure clarity in what exactly needs to be changed, it also allows you to start assessing how you can measure the impact of those changes. Download Now.
BirdEye
APRIL 20, 2023
Better ROI Localized lead generation can produce a better return on investment (ROI) by streamlining your marketing efforts to target customers who are more likely to convert. Referral programs Have you ever wondered how to get local business leads without breaking the bank? Lead quality equation: (No.
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ClientSuccess
SEPTEMBER 27, 2018
Streamlining and Focusing Collaboration and Communication Efforts. There’s no longer a guarantee that everyone will be onsite or in an office, and your strategic collaboration and communication efforts should reflect this change. eBooks: Ultimate Guide to SaaS Customer Success Metrics. a necessity.
ChurnZero
JANUARY 15, 2021
Traditional health scores factors will be reprioritized. When optimizing your ChurnScore (or customer health score), more weight will be given to product usage and industry, and less weight to the CSM/AM’s belief of the relationship strength with that customer or even the customer’s engagement level with the CSM.
ClientSuccess
MAY 14, 2019
Determining where and how to spend our time, even with the best intentions and data, can sometimes be a struggle. By default, most teams become reactive by focusing or prioritizing their efforts on the loudest customers and then working their way through other customers who are in an adoption or growth stage. Reactive vs. Proactive.
ChurnZero
FEBRUARY 28, 2020
To learn how to drive product adoption with a digital strategy approach, we hosted a webinar with Megan Macaluso, VP of Strategic Development at ESG which delivers Customer Success as a Service. During the webinar, we discussed how to: Leverage email and in-app metrics to track overall customer engagement.
Responsetek
MAY 8, 2018
A brand’s reputation, as Bezos highlights, isn’t simply a clever marketing ploy, it is a true representation of a company’s efforts to impress their customers and deliver on their brand promise. How well the claims service is provided between the top and bottom performing adjusters and CSRs. Why these gaps are so wide and varied.
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