SurveySensum

JULY 26, 2023

According to the research study conducted by Harvard Business School, The Economics of E-Loyalty , increasing customer retention rates by 5% increases profits by 25% to 95%. These programs will help you foster a long-lasting and meaningful relationship with your customers. But why is that a big issue?

Customer Retention 52

Customer Retention Retail Strategy Social Media 52

ShepHyken

NOVEMBER 25, 2022

This means going above and beyond to meet customer needs and can include sending thank-you notes for purchases and providing immediate support when customers have questions or concerns. . Rewarding customer loyalty shows customers that you value their patronage. Every company should focus on providing superior customer service. .

Customer Service 79

Customer Service Rewards Programs Customer relationships e-support 79

SurveySensum

JULY 11, 2023

Give personalized customer support by anticipating needs and offering tailored solutions. So, you called customer support to enquire about it. Offer self-service options for customers to find answers on their own like blogs, FAQs, video tutorials, etc. Train and empower your support team with the right tools.

Brands 83

Brands Customer Experience Effort Score Rewards Programs 83

Inbenta

JUNE 30, 2021

No wonder why almost every business out there that deals with huge amounts of support requests has implemented or is considering the implementation of a chatbot or conversational platform to automate customer interactions. . Their support team realized many of the doubts customers were facing were really similar. . Gol Airlines.

Chatbots 105

Chatbots Examples Self Service Insurance 105

SmartKarrot

APRIL 22, 2022

The onboarding process can include video tutorials, welcome emails, educational guides, etc. You can have inbound content such as informative blogs, e-books, white papers, etc. Bank on solid customer support. Automation of these processes is a clever way to build strong customer support that you can bank on.

Customer Retention 10

Customer Retention B2B Strategy Rewards Programs 10

SmartKarrot

NOVEMBER 2, 2020

He is a professional marketer helping companies improve their efforts in marketing through blogging, books, videos, and public speaking. To stay connected to your audience seamlessly through the synchronicity of e-mails and connect so easily anytime is amazing.”. When asked about customer retention during COVID-19, she said, “Video!

Customer Retention 21

Customer Retention Strategy e-support Social Media 21

Kayako

MAY 30, 2017

Thanks to the rise of TED talks, there are troves of great videos on YouTube where you can learn tips in just 15 minutes. Get inspired to create a customer-centric business and improve your customer interactions by watching these popular motivational customer service videos on YouTube. Videos to motivate a customer-centric business.

Loyalty Programs 184

Loyalty Programs e-support Self Service Video 184