ShepHyken

NOVEMBER 25, 2022

Finally, relational customer service creates an emotional connection between a business and its patrons. Customers who feel connected to a company are more likely to remain loyal. . What Is a Transactional Customer Relationship? Every company should focus on providing superior customer service. .

Customer Service 79

Customer Service Rewards Programs Customer relationships e-support 79

Kayako

MAY 30, 2017

Thanks to the rise of TED talks, there are troves of great videos on YouTube where you can learn tips in just 15 minutes. Get inspired to create a customer-centric business and improve your customer interactions by watching these popular motivational customer service videos on YouTube.

Loyalty Programs 184

Loyalty Programs e-support Self Service Video 184

SurveySensum

JULY 26, 2023

It’s like a game of “now you see them, now you don’t” with customers jumping ship to competitors in the blink of an eye if they don’t feel valued and satisfied. It is far more expensive to acquire new customers than to retain existing ones and brands understand that. But why is that a big issue?

Customer Retention 52

Customer Retention Retail Strategy Social Media 52

SurveySensum

JULY 11, 2023

Leverage personalization in email marketing by addressing customers by name and suggesting relevant products. Give personalized customer support by anticipating needs and offering tailored solutions. So, you called customer support to enquire about it. Train and empower your support team with the right tools.

Brands 83

Brands Customer Experience Effort Score Rewards Programs 83