Magellan Solutions
JUNE 10, 2021
Non-voice Outsourced Customer Support Services is reshaping the industry as we know it. In fact if you look at the statistics alone, you will see that there are desirable numbers under non-voice services. Hence, we believe that non-voice outsourced customer support services are the future of call centers, BPOs and SMEs.
Ecrion
MAY 17, 2019
Today’s support leaders are empowering associates with AI tools to transform the client journey. Self-Service is Now Standard Customers would rather reference your company’s website or interact with an online assistant than call you with a question. The AI customer experience renders this frustration obsolete.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SurveySparrow
FEBRUARY 27, 2021
Any business that depends on revenue from customers should keenly track this Key Metric at regular intervals of time. What is Customer Attrition? The term Attrition refers to the number of people who move out of a larger group or gradually start dwindling in numbers. Terminating a long term Service Agreement.
Oracle
DECEMBER 19, 2019
We asked CX professionals for their biggest gripes and pet peeves when it comes to service, and here are 10 they listed as most likely to make customers cringe in 2020. It’s a constant reminder that the only reason the service agent or call handler I’m speaking with is there is because of money. Which one is correct?
Bold360
OCTOBER 20, 2016
They might have a wide knowledge of their product lines and be skilled in building a rapport with customers they recognise as their ‘regulars.’. In e-commerce, with thousands of products as well as international retail opportunities, this level of service and personalization can feel more difficult to achieve.
ProProfs Chat
JULY 3, 2019
Your customer support operators need to know how to chat with customers online to keep them hooked with your brand. In this post, we aim to cover nine amazing online chat tips to help your business reduce 67% of customer churn and increase acquisition. 9 Amazing Tips on How to Chat With Customers Online.
Retently
MARCH 10, 2022
Takeaway: If you don’t support your customers in their first steps of interaction with a product they are not accustomed to, the chances for them to run into a bottleneck and fail to see the value of your product is extremely high. Integrate support and marketing tools for a complete overview of the customer experience.
Expert insights. Personalized for you.
52 
Let's personalize your content