SurveySparrow

JUNE 19, 2023

This isn’t limited to a single interaction but encompasses all touchpoints a customer has with the business, from initial discovery and exploration, through the purchase process and including any subsequent support or service encounters. Take their introduction of self-service kiosks, for example.

Customer Service 52

Customer Service Customer Experience Net Promoter Score Exceptional Customer Service 52

SurveySensum

JULY 11, 2023

Make Your Products & Services Easy-Peasy How’d you feel if you use a complicated product? That’s why you must create easy-to-use products and offer convenient services. PWC’s Experience is everything: Here’s how to get it right research says, ‘43% of all consumers would pay more for greater convenience.‘ Frustrating right?

Brands 83

Brands Customer Experience Effort Score Rewards Programs 83

Inbenta

JUNE 30, 2021

No wonder why almost every business out there that deals with huge amounts of support requests has implemented or is considering the implementation of a chatbot or conversational platform to automate customer interactions. . Their support team realized many of the doubts customers were facing were really similar. . Gol Airlines.

Chatbots 105

Chatbots Examples Self Service Insurance 105

Kayako

MAY 30, 2017

You’ve read all the classic books on customer service— Delivering Happiness by Tony Hsieh, How to Win Friends and Influence People by Dale Carnegie, and more. Get inspired to create a customer-centric business and improve your customer interactions by watching these popular motivational customer service videos on YouTube.

Loyalty Programs 184

Loyalty Programs e-support Self Service Video 184

ProProfs Chat

DECEMBER 7, 2018

Now, there are many online platforms that advice you on how to improve your customer service this holiday season. They all have some practical tips that contribute to building a better service for your customers. Be sure and monitor your E-commerce sites for checkout issues on an hourly basis especially during Holiday Season.

Tips 96

Tips Customer Service Self Service Chief Customer Officer 96

Bold360

APRIL 27, 2017

Many businesses in the travel industry have tried out loyalty schemes and reward programs with varied success. E-consultancy believe that the success of your relationship with a customer depends upon the human loyalty you can create, rather than the corporate loyalty that these schemes often engender. engender loyalty!

Tourism 56

Tourism Travel Customer Service e-support 56

Currency Alliance

NOVEMBER 14, 2019

To support digital transformation, your customer data needs to be in a single CRM that actions data using a single campaign management system. Brands reward more touchpoints to grow emotional loyalty. Reward programs are changing, but they are not going away. Cloud-based tech can solve this problem.

Loyalty 40

Loyalty Trends Loyalty Programs Hotels 40