Uniphore

JANUARY 21, 2022

Healthcare service providers that have implemented these solutions are seeing significant returns on their investments with major improvements across all key metrics, including Medicare CMS and net promoter scores (NPS). Download the Article. And patient satisfaction counts. out of 100. That’s a serious improvement.

Healthcare 147

Healthcare Net Promoter Score Self Service Call Flow 147

Comm100

NOVEMBER 15, 2017

This quote, which was published in a study done by the SQM group , shows the tremendous room for growth when it comes to first contact resolution and the customer experience. What Is First Contact Resolution? The definition of first contact resolution is constantly evolving. Download Free.

How To 112

How To First Call Resolution Social Media Contact Center 112

NobelBiz

FEBRUARY 2, 2021

The key is to offer a range of online learning options and content, from video lessons to online tests, downloadable documents, software technical modules, and more. This will allow you to evaluate all missed calls, average waiting times, and abandoned calls by your new agents.

Call Center 52

Call Center Training Tips Contact Center 52

ViiBE Blog

FEBRUARY 28, 2022

Download now Live chats are confidently becoming an essential tool for any digital business. There are general metrics that are useful for this matter: Time spent on the website – use it to analyze at what point a live chat pop-up should appear. No download, installations, or plugins are required thanks to WebRTC technology.

e-support 52

e-support CRM ROI First Call Resolution 52

ViiBE Blog

JUNE 3, 2021

ViiBE is a download-free video call software that was designed from the ground up for business. ViiBE’s versatile ticketing solution can save multiple calls under one ticket if your technician needs to visit the same place multiple times. With a simple web link, your customer or your technician can connect to a ViiBE call.

Software 52

Software CRM Knowledge Base First Call Resolution 52

ViiBE Blog

FEBRUARY 28, 2022

There are general metrics that are useful for this matter: Time spent on the website – use it to analyze at what point a live chat pop-up should appear. Device and operating system – this metric will allow you to see what devices your customers use most often and make sure that your web page is adapted for them.

CRM 52

CRM First Call Resolution ROI Return on Investment 52

TechSee

MAY 29, 2018

If you follow the link at the end of each paragraph, you can download the complete guide for each of the KPIs, including an in-depth analysis, tips and real statistics about the impact visual engagement has on each of them. Customer Service KPI #2 – FCR (First Contact Resolution).

Contact Center 95

Contact Center Engagement Call Center Net Promoter Score 95