ijgolding

JUNE 9, 2015

If you work in the field of Customer Experience, you can self-assess your level of competence and that of the organisation you work in by answering the questions at the end of each competency description. A customer-centric organisation. Ability to align employee behaviour with customer-focused culture.

Customer Experience Professionals 120

Customer Experience Professionals Leadership Customer Experience Effort Score 120

Retently

SEPTEMBER 12, 2018

At a first glance, relying on the input provided by the sales, marketing, and support teams might seem sufficient; however, we wanted to take the opportunity to use customer feedback to prioritize the product roadmap from a customer’s perspective as well. Sorting through the feedback is tough. What is NPS?

Analysis 117

Analysis Feedback NPS Effort Score 117

ProProfs Chat

NOVEMBER 26, 2021

We will also explore some of the best voice of the customer examples , templates, methodologies, and more. What is the Voice of Customer Survey? Hence, via VoC programs, you can understand the needs and aspirations of your customers, fulfill them in time, and make them buy from your brand consistently.

Examples 52

Examples Survey Net Promoter Score Social Media 52

Waypoint Group

AUGUST 1, 2018

I sure hope your Customer Success / Account Management teams aren’t relying on the customer to provide the lay-of-the-land when getting introduced into the account. Your company needs clear processes that capture and self-document what’s working, not-working along with the plan forward. that you listened to them).

Loyalty 56

Loyalty Net Promoter Score Connections e-support 56

Experience Matters

APRIL 7, 2015

Once again we had a great group of nominees, making the scoring difficult for the judges. In its third year, these awards recognize companies that provide products and services that help companies improve the customer experience they deliver. Nominees are rated based on their capabilities, results, and client feedback.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Storyminers

JULY 6, 2020

That’s why we feel compelled to introduce our readers to a larger scope of people wo inspire a world of excellent customer experience. We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adam Toporek. Aimee Lucas. Martin Hill-Wilson.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

That’s why we feel compelled to introduce our readers to a larger scope of people wo inspire a world of excellent customer experience. We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adam Toporek. Aimee Lucas. Martin Hill-Wilson.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

Aimee Lucas has over 20 years of experience in improving service delivery and transforming customer experiences through employee engagement and customer-centric process improvement initiatives. Principal Analyst, most of her work is focused on research, advisory, and training efforts on shaping the future of experience management (XM).

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Pointillist

AUGUST 18, 2021

This is not about documenting stuff for the sake of documenting it. This is not about documenting a Bible of journeys. So a great example of that is if you were to change the way a customer gets support, technical support, let’s say, and you’re able to improve their satisfaction and improve their net promoter score.

Customer Journeys 40

Customer Journeys Self Service Omni-Channel Measurement 40

Thematic

JUNE 3, 2021

You have decided to collect feedback from your customers via a survey tool. There's no shortage of survey solutions and customer feedback management platforms. We have also analyzed thousands of customer reviews of different survey solutions using our proprietary AI-powered feedback analytics.

Survey 62

Survey Tools Customer Experience Measurement 62