SmartKarrot

JULY 20, 2021

As a Vice President of Customer Success, you will develop Synack’s Customer Support strategy that aligns with the next stage of growth and global customer expansion. Design, hire and manage 24×7 global customer support team implementing Tiers 1, 2, and 3 and building the infrastructure to support the operational model.

Customer Success 10

Customer Success e-support Roadmap Feedback 10

Elevio

JANUARY 14, 2018

Elevio is a Customer Education Platform, that drives up engagement while reducing support loads for sites, by delivering the relevant help they need where and when they need it. Similarly, a lot of messaging tools like Intercom focus mainly on sales & marketing (which they do extremely well), rather than supporting and helping the user.

e-support 40

e-support Knowledge Base Software Roadmap 40

Waypoint Group

AUGUST 1, 2018

Your company needs clear processes that capture and self-document what’s working, not-working along with the plan forward. 1:Many improvements: Product, Service, and Support teams drive the optimal set of product and service improvements (not just what they think could be most effective).

Loyalty 56

Loyalty Net Promoter Score Connections e-support 56

Thematic

MARCH 29, 2020

The most popular customer feedback surveys are Net Promoter Score (NPS) and Customer Satisfaction (CSAT) surveys, which are typically sent daily, monthly, quarterly, once or twice a year, depending on how many customers you have and how quickly you iterate. In large communities, members can support each other and reduce support costs.

Feedback 111

Feedback How To Analysis e-support 111

SurveySensum

JULY 14, 2020

He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. He is currently at Forrester as a Senior Customer Experience Advisor where he is supporting Senior CX Leaders from FTSE 500 companies across the EMEA region. LinkedIn: [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ViiBE Blog

AUGUST 18, 2021

ViiBE’s built-in knowledge management system can save documents and photos (like screenshots) from a call in its cloud-based knowledge base. This knowledge is crucial to improving the customer experience of customer support. . Free Retail E-book available now! Exceeding customer expectations. Download now.

Customer Centricity 52

Customer Centricity Strategy CRM Net Promoter Score 52

Pointillist

SEPTEMBER 26, 2018

Net Promoter Score ® (NPS ® ), in particular, has gained a lot of prominence in the last decade. Yet at the end of the day, the act of capturing NPS alone will not magically solve your customer experience problems. Here are three examples: Employ NPS as a Go/No-Go Threshold for Launching a New Product.

Metrics 65

Metrics Net Promoter Score Customer Experience Effort Score 65