Dapresy

FEBRUARY 2, 2018

Making an impact, being an influencer and achieving a solid ROI are goals market research and customer experience professionals strive for. There are a number of great resources available starting with GRBN’s Invest in Insights Handbook. We are proud to have Dapresy as our premier sponsor of the Handbook.

Handbook 40

Handbook ROI Competitive Advantage eBook 40

Gainsight

APRIL 7, 2022

The second you launch a new feature or a customer signs up for your product, the clock starts ticking. Product adoption describes how a customer becomes aware of your product, makes purchases within your platform, and uses your tool. That iterative process makes it easier to understand your users, deliver faster value, and prove ROI.

Analytics 52

Analytics Measurement How To Handbook 52

Comm100

NOVEMBER 14, 2017

When you are doing your job well, knowledge matters – and in the customer service industry, that is even truer than in others. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. The activities in this eBook can be great training materials to improve customer service or morale in your team.

Resources 112

Resources Customer Service Customer Service Training Course 112

Michel Falcon Experience

AUGUST 18, 2014

Similar to customer experience, we would prefer to invest in more glamourous initiatives like marketing. Related post : This is Why We Love to Invest in Marketing Before Customer Experience. Similar to how a company will map out and design their customer experience, you must do the same for your employees. Email to the masses.

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Handbook eBook Training Exercises 123