ShepHyken

SEPTEMBER 29, 2023

He writes about how employee engagement and customer experience can enhance business performance. Achieving success in business goes beyond offering quality products and services. When employees are engaged and motivated, they are more likely to deliver exceptional customer service.

Employee Engagement 136

Employee Engagement Engagement Strategy Effort Score 136

Happy or Not

JUNE 26, 2023

Engaging your staff step-by-step To change and to improve, you need your staff to be part of driving the change. And for them to do so, you need to ensure they feel engaged. How does employee engagement affect customer satisfaction? How does employee engagement affect business results?

Employee Engagement 36

Employee Engagement Customer Satisfaction Engagement Effort Score 36

ShepHyken

AUGUST 18, 2023

He writes about how AI technologies support customer satisfaction and employee well-being. In today’s fast-paced business landscape, providing exceptional customer service is paramount to the success of any organization. Regular feedback provides insights into areas of improvement and customer preferences.

Customer Satisfaction 62

Customer Satisfaction Customer Service Exceptional Customer Service Employee Engagement 62

SurveySparrow

SEPTEMBER 8, 2021

But, of course, as a leader, you’ll try to find reasons for the blow and work towards improving the customer’s experience, won’t you? What if the employee experience needs work in place of the customer? First, we’ll talk about employee experience management and how an employee experience platform would improve it.

Employee Experience 59

Employee Experience Software Management Employee Engagement 59

SurveySensum

SEPTEMBER 29, 2023

Your employees are the heart and soul of your business. They are the ones crafting your products, delivering your services, and acting as the vital link between you and your customers. Picture this: A disengaged employee, trudging through their workday, overwhelmed with stress, and struggling to maintain focus.

Survey 52

Survey Customer Service Net Promoter Score Employee Engagement 52

Playvox

JANUARY 25, 2024

It is through this lens that workforce optimization has evolved to mean the business strategies, processes, and supporting automation technologies that maximize contact center and agent productivity and efficiency to allow organizations to deliver outstanding customer experience (CX).

Contact Center 77

Contact Center Omni-Channel Net Promoter Score Effort Score 77

ShepHyken

FEBRUARY 23, 2018

This week we feature an article by Nathalie Herrman who writes about three key principles that are at the root of all great customer service. She also reminds us that the customer experience begins with the employee experience. – Shep Hyken. It starts at the level of the employee experience.

Customer Satisfaction 92

Customer Satisfaction Exceptional Customer Service Employee Experience Employee Engagement 92