Vonage

SEPTEMBER 26, 2017

A government employee questioned whether my service teaching had any value for his department. After all, he reasoned, why bother providing customer service excellence to “captive customers” who have no choice? Customers wait in line with appreciation rather than frustration. What’s the result?

Customer Service 186

Customer Service Tourism Government Culture 186

Vonage

OCTOBER 2, 2017

A government employee questioned whether my service teaching had any value for his department. After all, he reasoned, why bother providing customer service excellence to “captive customers” who have no choice? Customers wait in line with appreciation rather than frustration. What’s the result?

Customer Service 186

Customer Service Tourism Government Culture 186

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Oracle

SEPTEMBER 30, 2020

Virtual reality is already here, with a significant potential to transform the customer experience. Understanding this benefit, smart brands use VR to enhance CX and engage their customers in innovative ways. Walmart supervisors also use VR to train their employees on new technology and business processes.

Tourism 55

Tourism Transportation Travel Training 55

ijgolding

FEBRUARY 4, 2016

How do you become a Customer Experience Professional? She is as hard working, committed, passionate a Customer Experience Professional I have ever met. We wanted Customer Loyalty – Raving Fans (we just didn’t call it that!). I cannot imagine that there are young children all over the world who wake up dreaming of becoming one!!

Customer Experience Professionals 120

Customer Experience Professionals Tourism Training Customer Experience 120

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Here is a list of 150 Global Customer Experience Thought Leaders and Influencers who have taken Customer Experience to the whole new level.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132