ShepHyken

FEBRUARY 27, 2019

They start with a playbook that lists the standards that drive the vision, which include something as simple as the proper way to greet customers as well as more detailed processes. As I read through the handbook, I could sense the bank’s vision and values coming through the pages. Ethics and behaviors are covered.

Brands 114

Brands Handbook Banking Customer Service Training 114

Kayako

JUNE 30, 2016

Bad support teams think they are simply there to provide a response back to the customer, to maintain the ticketing system or to update customer enquiries. Reduce customer effort everywhere. They respond with the scantest of information or point customers at resources that they know to be ineffective.

Customer Service 163

Customer Service Handbook Training Customers 163

Kayako

JUNE 30, 2016

Bad support teams think they are simply there to provide a response back to the customer, to maintain the ticketing system or to update customer enquiries. Reduce customer effort everywhere. They respond with the scantest of information or point customers at resources that they know to be ineffective.

Customer Service 156

Customer Service Handbook Training Customers 156

CSM Magazine

MARCH 4, 2022

Each of these customers has very different needs, but all are as equally important as the others. Customer Service Training. Customer service training is vital if you want to keep your customers happy and coming back for more. Be friendly and helpful. Be accurate. Be organized.

Tips 52

Tips Customer Service Handbook Customer Service Training 52

ShepHyken

APRIL 4, 2017

What are the steps that your company needs to take to be committed to becoming customer focused? Shep Hyken speaks with Jeff Toister about his new book, The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service.

Handbook 76

Handbook Culture Customer Focused Customer Service 76

ShepHyken

NOVEMBER 21, 2016

I’m surprised at how many companies have not yet embraced social media for marketing and customer care. Read this report to get a better understanding of the importance of using social media as a way to connect with your customers. The NPS Handbook to Analyze the Drivers of Loyalty by CustomerGauge. Follow on Twitter: @Hyken.

Social Media 48

Social Media Net Promoter Score Customer Service Handbook 48

Storyminers

JULY 6, 2020

He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. Bruce is widely viewed as a leading expert in how large organizations build differentiation with customer experience. Bruce Temkin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147