ShepHyken

JANUARY 25, 2021

5 Step Plan to Create the Perfect Guest Experience by Patrick Landman. This is an excellent article that showcases five ways to create the perfect guest experience. Substitute the word guest for customer, client, member, patient, etc., That’s a basic goal of a good program. How will CX evolve in 2021?

Customer Service 157

Customer Service Guest Experience Loyalty Programs Hospitality 157

ShepHyken

SEPTEMBER 4, 2023

The five ideas in this article are exactly what he uses when leading his team to deliver a great guest experience. Customer Service as Experience: Fast, Consistent Comms Boost Customer Lifetime Value by Andy Farmer (The Drum) Is it me or do we seem to be stuck in a customer experience (CX) time warp?

Customer Service 67

Customer Service Hospitality Hotels Customer Retention 67

ShepHyken

AUGUST 1, 2022

Inspired by the company’s namesake, Cesar Ritz (who said “the customer is always right”), the brand continues to be synonymous with luxurious and nurturing guest experiences. So let’s explore five lessons on fostering service excellence and elevated experiences. by Jeannie Walters.

Customer Service 70

Customer Service B2C B2B Guest Experience 70

ShepHyken

FEBRUARY 25, 2019

Today’s customers expect trust, and as the author states, it “has become the indispensable connective tissue between brands and customer loyalty.”. How teaching your employees to provide great guest experiences increases sales by Alyssa Hanson . It’s what can keep you in business! Follow on Twitter: @Hyken.

Customer Service 88

Customer Service Guest Experience B2B B2C 88

ShepHyken

SEPTEMBER 24, 2018

Tom Reilly Training) Hilton is known for their award-winning guest experience. The employees are well trained and empowered to act. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. How to Add Unexpected Value by Paul Reilly.

Customer Service 88

Customer Service Contact Center B2B Guest Experience 88

LiveChat

FEBRUARY 15, 2016

Other words, every single customer service agent is responsible for how customers perceive your brand. One bad experience can ruin your reputation since angry customers are twice as much likely to inform their friends about it. You’ll learn how The Walt Disney Company hires right people and train them.

Customer Service Training 28

Customer Service Training Training Customer Service Exercises 28

ShepHyken

OCTOBER 3, 2016

He’s constantly trying new ideas and pushing the envelope to achieve better experiences for both his employees and guests. Now he turns to wearable technology (the Apple Watch) to take the guest experience to the next level. 15 Reasons Your Customers Don’t Like You (Infographic) by Mary Shulzhenko.

Airlines 124

Airlines Customer Service Infographics Customer Retention 124