ShepHyken

JANUARY 25, 2021

5 Step Plan to Create the Perfect Guest Experience by Patrick Landman. This is an excellent article that showcases five ways to create the perfect guest experience. Substitute the word guest for customer, client, member, patient, etc., That’s a basic goal of a good program. How will CX evolve in 2021?

Customer Service 156

Customer Service Guest Experience Loyalty Programs Hospitality 156

Eptica

JULY 29, 2020

Jeanne’s first article covered how hotel group The Dorchester Collection had transformed the guest experience through listening , and her latest post highlights how Alaska Airlines is empowering its employees to deliver effective frontline customer service: Training all staff and giving them a toolkit to solve customer problems, rather than relying (..)

Customer Experience 98

Customer Experience Case Study Airlines Guest Experience 98

ShepHyken

SEPTEMBER 4, 2023

The five ideas in this article are exactly what he uses when leading his team to deliver a great guest experience. Customer Service as Experience: Fast, Consistent Comms Boost Customer Lifetime Value by Andy Farmer (The Drum) Is it me or do we seem to be stuck in a customer experience (CX) time warp?

Customer Service 67

Customer Service Hospitality Hotels Customer Retention 67

ShepHyken

FEBRUARY 25, 2019

Today’s customers expect trust, and as the author states, it “has become the indispensable connective tissue between brands and customer loyalty.”. How teaching your employees to provide great guest experiences increases sales by Alyssa Hanson . It’s what can keep you in business! Follow on Twitter: @Hyken.

Customer Service 88

Customer Service Guest Experience B2B B2C 88

ShepHyken

AUGUST 1, 2022

Inspired by the company’s namesake, Cesar Ritz (who said “the customer is always right”), the brand continues to be synonymous with luxurious and nurturing guest experiences. So let’s explore five lessons on fostering service excellence and elevated experiences. Follow on Twitter: @Hyken.

Customer Service 70

Customer Service B2C B2B Guest Experience 70

ShepHyken

SEPTEMBER 24, 2018

Tom Reilly Training) Hilton is known for their award-winning guest experience. The employees are well trained and empowered to act. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. How to Add Unexpected Value by Paul Reilly.

Customer Service 87

Customer Service Contact Center B2B Guest Experience 87

LiveChat

FEBRUARY 15, 2016

You’ll learn how The Walt Disney Company hires right people and train them. You are also going to see how easy it is to improve your customer service thanks to a few simple customer service training ideas. Customer service training ideas. Hire for attitude, not aptitude.

Customer Service Training 28

Customer Service Training Training Customer Service Exercises 28