ShepHyken

JANUARY 25, 2021

It’s prime time for retailers to grow an Amazon-level loyalty program by Tom Caporaso. Retail Customer Experience) Clarus Commerce CEO Tom Caporaso believes it’s time for retailers to take advantage of the new membership economy. My Comment: Here’s a great article about customer loyalty.

Customer Service 156

Customer Service Guest Experience Loyalty Programs Hospitality 156

ShepHyken

SEPTEMBER 4, 2023

The five ideas in this article are exactly what he uses when leading his team to deliver a great guest experience. Customer Service as Experience: Fast, Consistent Comms Boost Customer Lifetime Value by Andy Farmer (The Drum) Is it me or do we seem to be stuck in a customer experience (CX) time warp?

Customer Service 67

Customer Service Hospitality Hotels Customer Retention 67

ShepHyken

FEBRUARY 25, 2019

Brand Keys 2019 Customer Loyalty Engagement Index: Verified Trust = Brand Success by Robert Passikoff. This article makes the point that trust is a defining piece of the customer experience. It drives repeat business and loyalty. A quick read with some important reminders. It drives word-of-mouth referrals.

Customer Service 88

Customer Service Guest Experience B2B B2C 88

ShepHyken

AUGUST 1, 2022

After all, customers make buying decisions based on their experiences, so no matter what originally attracted them, their customer service interactions can dictate loyalty or loss. So let’s explore five lessons on fostering service excellence and elevated experiences. Follow on Twitter: @Hyken.

Customer Service 70

Customer Service B2C B2B Guest Experience 70

ShepHyken

OCTOBER 3, 2016

Now he turns to wearable technology (the Apple Watch) to take the guest experience to the next level. 15 Reasons Your Customers Don’t Like You (Infographic) by Mary Shulzhenko. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Follow on Twitter: @Hyken.

Airlines 124

Airlines Customer Service Infographics Customer Retention 124