Vonage

MAY 22, 2017

A good customer service experience is doing what you are supposed to do. In other words, it meets basic expectations. Beyond satisfactory – and beyond good – is an exceptional customer service. This is why it concerns me when companies talk about “satisfying” their customers. That’s expected.

Exceptional Customer Service 120

Exceptional Customer Service Customer Satisfaction Customer Service Social Media 120

ShepHyken

NOVEMBER 30, 2016

A good customer service experience is doing what you are supposed to do. In other words, it meets basic expectations. Beyond satisfactory – and beyond good – is an exceptional customer service. This is why it concerns me when companies talk about “satisfying” their customers. That’s expected.

Exceptional Customer Service 48

Exceptional Customer Service Customer Satisfaction Customer Service Social Media 48

Integrity Solutions

SEPTEMBER 28, 2023

Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. Their emphasis customer service training delivers end-to-end service excellence that is driving strong loyalty, competitive differentiation and direct revenue generation.

Customer Service Training 107

Customer Service Training Training Customer Service Contact Center 107

Magellan Solutions

APRIL 11, 2024

million online stores on Shopify , excellent customer service is crucial to standing out. Top-notch telephone support is essential for building brand loyalty and boosting sales for your online business. For customer service, CSAT, NPS, and service level targets help us benchmark satisfaction. With over 1.75

e-support 95

e-support Net Promoter Score Training Tips 95

CSM Magazine

OCTOBER 19, 2023

As recent reports suggest, companies that invest in higher levels of customer service often reap the financial rewards in the investment created. On one hand, their transport team Account Managers work closely with transport companies to ensure clear meeting times and instructions are provided before travel.

Travel 52

Travel Transportation Customer Experience Exceptional Customer Service 52

Bill Quiseng

OCTOBER 26, 2020

Customers don’t rave about a business that simply meets their expectations. Take time now to remind them of the principles of delivering exceptional customer service. Your competitors are doing the exact same thing which means what you are doing is average, heightened like everyone else, but still average.

Guidelines 183

Guidelines Exceptional Customer Service Hospitality Leadership 183

ShepHyken

APRIL 24, 2017

Hidden Secrets of Exceptional Customer Service From Amazon, PriceFixer, Netflix and Tesla You Could use to Command Your Customers’ Loyalty by Vicky Law. My Comment: Want to learn from some of the masters of customer service? Taking a chance in Service Training by Cassie McInnes.

Customer Service 69

Customer Service Customer Service Training Loyalty Exceptional Customer Service 69