ShepHyken

FEBRUARY 13, 2024

They use their cars for the same reason: daily transportation. And both dealerships – Ford and Ferrari – provide stellar customer service. While the two cars serve the same function of transportation, the choice between them isn’t about getting from point A to point B. The Ferrari costs about $250,000 – 10 times more!

Customer Experience 136

Customer Experience Transportation Hotels Airlines 136

CSM Magazine

OCTOBER 19, 2023

On one hand, their transport team Account Managers work closely with transport companies to ensure clear meeting times and instructions are provided before travel. Their customer support team doesn’t just handle queries; they’re trained to think two steps ahead.

Travel 52

Travel Transportation Customer Experience Exceptional Customer Service 52

Service Untitled

JUNE 18, 2012

In a recent Congressional hearing, Representative Mike Rogers (R-Ala) of the House Homeland Security Transportation Subcommittee stated the TSA is a huge bureaucracy that pays little attention to citizens. Customer service, even at its most basic qualifier demands an individual be treated respectfully. photo by: Marion Doss.

Poor Customer Service 46

Poor Customer Service Transportation Customer Service Airlines 46

ShepHyken

JANUARY 19, 2022

But what I want to share now is the example of a surprise that came from a most unlikely source, the TSA, as in Transportation Security Administration. . I’m enjoying a box of chocolates a client sent as I create this post. And of course, I love surprising others.

Transportation 127

Transportation Customer Service Training Course Customer Service 127

ShepHyken

MARCH 28, 2023

Here’s another example, which has nothing to do with a journey but does have to do with an overload of details that can hurt a sale or erode the customer experience. Some people love a fancy, expensive sports car, while others just want reliable transportation.

Transportation 64

Transportation Sports Customer Service Training Customers 64

ViiBE Blog

AUGUST 25, 2021

How can you measure customer satisfaction? CRM , Customer experience. Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. ViiBE Blog. Natalia Barszcz. August 25, 2021. Share this article. Share on facebook. Share on twitter. Share on linkedin. Share on whatsapp. Share on email. Share this article.

Customer Satisfaction 98

Customer Satisfaction Measurement Net Promoter Score Effort Score 98

ShepHyken

NOVEMBER 10, 2017

Known as ixibaba, the live chat helps travelers plan a trip through live conversation, allowing them to find the best flights, hotels, and transportation. 3. Provides a seamless customer on-boarding experience. Live agents enable businesses to offer seamless customer support and onboarding experiences.

Customer Journeys 74

Customer Journeys Fashion e-support Travel 74