Customer Service Representative Employee Engagement Gamification Training 
Playvox
FEBRUARY 23, 2022
Employee engagement is one of the most challenging aspects to master in the contact center. That’s why many organizations are putting increased emphasis on improving their company culture in order to improve employee morale. One proven way to motivate your team is to drive engagement with gamification.
Playvox
APRIL 11, 2023
Invest In Coaching To keep contact center agents engaged, investing in training and coaching is essential. Ongoing learning opportunities keep staff updated on industry trends, best practices, and customer service techniques. They’ll be better equipped to meet customer needs while outperforming competitors.
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TechSee
JUNE 4, 2019
Nowhere is that truer than in call center training – bringing new agents up to speed on products, processes and the productivity expected of them. Traditionally, contact centers have trained new agents using one-on-one coaching or classroom-style role-playing, where the focus is on imparting knowledge and customer service etiquette.
Playvox
AUGUST 15, 2022
Today’s top-performing contact center leaders know remote workforce training and agent engagement are the new imperatives for performance optimization. Whether your contact center is remote, hybrid, or moving back to the office full-time, getting agent performance right means unlocking the potential of every employee, every day.
Playvox
MARCH 21, 2024
Let’s take a deeper look at the factors that influence employee engagement and morale. Definition of Agent Morale Agent morale refers to the overall satisfaction, motivation, and mental well-being of customer service representatives in a contact center. All of this leads to better agent morale.
Playvox
APRIL 27, 2023
Gather strategic insights to determine preferences, including detailed reports on consumer behavior and data from customer surveys on how they use various channels. Understand and plan for adequate staffing of customer service reps to ensure success. Address all challenges that come up — for customers and agents.
Calabrio
OCTOBER 3, 2019
From building efficient schedules that take into account employee preferences, skillsets and training needs to gaining control over the multiple shift types that dominate their increasingly virtual workforce, planners and managers have relied on real-time WFM to manage the complexities of their contact center operations.
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