Talkdesk

JULY 14, 2016

On the other hand, businesses that choose to cut costs on customer service often see a reduction in acquisition and retention rates. An excellent customer service strategy, by its nature, must be dynamic. The perfect policies today will be obsolete tomorrow. This is the key to fostering customer loyalty.

Customer Service Strategies 40

Customer Service Strategies Customer Service Strategy Customer Service Representative 40

ShepHyken

MAY 6, 2022

He shares how you can improve your customer service strategy and team to take advantage of the benefits an exceptional customer service function has to offer. Before customer service outsourcing , there was once a time when customer service was largely limited to one-on-one phone calls.

Customer Service 70

Customer Service Multi-Channel Omni-Channel Exceptional Customer Service 70

Ecrion

JULY 22, 2019

And while studies show that about 1 out of every 26 customers complain about poor customer service, over 90% of those dissatisfied customers simply stop working with your business — and never come back.

Customer Service Training 78

Customer Service Training Training Customer Service Customer Journeys 78

Talkdesk

AUGUST 9, 2016

For this reason, many forward-thinking businesses are investing in omnichannel customer service strategies. The beauty of omnichannel is that companies can choose which channels they think will best meet their customers’ needs. This means that companies need fewer agents to provide the same quality of service.

Self Service 40

Self Service Omni-Channel B2C Customer Service Representative 40

CSM Magazine

MAY 12, 2023

One key benefit of cloud-based solutions for customer service is their ability to centralize information and processes. With customer data and communication channels consolidated in one accessible location, customer service representatives can easily access relevant information to handle inquiries more efficiently.

Omni-Channel 52

Omni-Channel Customer Service Chatbots Policies 52

Comm100

JUNE 13, 2018

Loosen Up on Your Return and Exchange Policies. Give your customers peace of mind by enacting liberal return policies. There are many ways that your e-commerce business could make return policies more appealing for the holiday season. For e-commerce businesses, facilitating exchanges marks another big win.

Tips 130

Tips Self Service e-support Social Media 130

Comm100

SEPTEMBER 20, 2018

After all, potential or loyal customers will often engage with customer care teams to inquire about a product or ask for help regarding specific issues that they may be facing. These issues can be of a wide range from delivery problems to return policies, and can even include suggestions on improving your product.

Technology 102

Technology How To Chatbots Self Service 102