Retently

MARCH 10, 2022

Understanding the reasons behind customer churn and working around them when adjusting your approach will make the difference. So, let’s start off by looking into the leading causes for an increased turnover and go through some actionable tips to follow if you want to stay on the safe side. Customer Success and Churn.

Self Service 148

Self Service e-support Poor Customer Service Customer Success 148

ShepHyken

NOVEMBER 20, 2020

He shares six tips and strategies to share with your team for improving the eCommerce customer experience. Poor customer service costs businesses over $75 billion a year in lost profits. Here, you’ll learn five insightful tips to transform your eCommerce customer service by investing in your team.

Ecommerce 142

Ecommerce Training Customer Service Net Promoter Score 142

Retently

MARCH 26, 2024

Customer Experience A product might meet your needs in terms of features and price. Still, if the company behind it has a reputation for poor customer service or unresponsive support, you might think twice before committing to a purchase. That’s because you account for the overall experience and trust the brand.

Survey 78

Survey Multi-Channel Effort Score Analysis 78

Bold360

DECEMBER 4, 2016

According to Zendesk’s 2014 Benchmark report , customer service rankings dropped to their lowest during the holiday season, with the travel industry experiencing the largest -7 point drop, the most drastic in comparison to all other industries. Integrate a qualitative automated customer self-service solution.

Omni-Channel 40

Omni-Channel Travel Call Center Self Service 40

Integrity Solutions

SEPTEMBER 28, 2023

Training needs to be centered in a belief that honesty, integrity, customer satisfaction and loyalty come before profits. Part of this comes from aligning training with your core values, and it also requires building the skills to create emotional bonds with customers. Customer satisfaction improves.

Customer Service Training 110

Customer Service Training Training Customer Service Contact Center 110

ProProfs Chat

MAY 21, 2021

There are different ways to identify your detractor customers, as shown below. Different customer metrics like customer satisfaction score (CSAT) and net promoter score (NPS) help you identify your detractor customers, the reasons behind their dissatisfaction with your brand, and much more.

Net Promoter Score 52

Net Promoter Score How To NPS Effort Score 52

Retently

FEBRUARY 27, 2019

The process can be different, depending on the industry, customer needs or desired outcomes. However, there are a few key tips that most businesses use to engage their audience. If your service is below average, customers will defect to competitors even if your product is above average. Maintain a Knowledge Base.

Social Media 133

Social Media NPS Omni-Channel Effort Score 133

ProProfs Chat

MAY 1, 2020

If you fail to acknowledge them when creating the best customer service training program for e mployees, you can end up facing consequences like: Losing more than 50% of customers who end up leaving because of poor customer service. So, What skills do you need for customer service?

Customer Service Training 85

Customer Service Training Training Customer Service e-support 85