SmartKarrot

FEBRUARY 21, 2022

Role: Director of Customer Success Location: New York, United States (On-site) Organization: Lexer As a Director of Customer Success, you will lead the onboarding and training for new customers post-implementation. Ensure that all customer accounts comply with AML/CTF and KYC obligations.

Customer Success 19

Customer Success Case Study Roadmap Exercises 19

Solvvy

JULY 13, 2022

Automating customer service is creating processes that reduce the work that humans do to provide answers, advice, or assistance to your customers. For example: Customer Self-Service. Automated workflows also make interactions easier for your customers. Implementing Customer Service Automation.

Self Service 90

Self Service Customer Service Knowledge Base Chatbots 90

ChurnZero

JULY 31, 2020

As you can imagine, this kind of a detailed, concise, and transparent onboarding roadmap motivates users to complete the process instead of ‘abandoning’ it mid-way. Offer Real-Time Support for Boosting your Rate of Return Customers. Try these tips and deliver a customer experience that most brands can only dream of. .

Customer Experience 64

Customer Experience Customer Retention Feedback Customers 64

Comm100

SEPTEMBER 22, 2016

With all of the technological developments in recent years, it’s important to be able to leverage them in order to stay current with your customer service operations. Goodman shows you how to develop and implement a good customer service strategy with the cutting-edge tools at your disposal.

Customer Service 100

Customer Service Case Study Gamification Culture 100

Call Center Pros

AUGUST 27, 2018

We’ve created a list of the 10 books we think are most worth your valuable time and that we know are going to turn yourself — and your team — into a high-performing customer happiness engine. Take a look at this book list to learn from the experts about customer service and customer success.

Customer Service 40

Customer Service Call Center Loyalty Customer Service Strategies 40

Retently

MARCH 18, 2024

Through carefully crafted service survey questions, businesses can glean insights into customer sentiment, measure the impact of their customer service team, and understand the shades of customer satisfaction and loyalty. Whether through a simple “How satisfied were you with our service?”

Survey 130

Survey Customer Service Strategy Effort Score 130

SmartKarrot

SEPTEMBER 8, 2021

This book should be a must on your book shelf as it brings home the pertinence of Customer Experience (CX) and gives business a roadmap for getting it right. The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience. Uplifting Service.

Customer Experience 11

Customer Experience Social Media Customer Journeys Customers 11