Amity

OCTOBER 26, 2017

✔ Do they engage with you through your website, support channels and social media channels? ✔ Are they active customers with updated billing histories? Also referred to as Net Promoter Score or NPS). Net Promoter Score (NPS). Is your customer acquisition cost higher than your LTV?

Metrics 132

Metrics Net Promoter Score Customer Success NPS 132

Retently

MARCH 18, 2019

Does your company retain its customers or take them for granted? Customer retention is one of the most important aspects of growing your company, yet it’s one that many companies overlook, focusing more on acquiring new customers. After all, brands with high customer retention are usually companies with high NPS score.

Net Promoter Score 133

Net Promoter Score Omni-Channel Company NPS 133

LiveChat

DECEMBER 9, 2016

When you stay in contact with your customers, they stay loyal, give you feedback on your products and basically are engaged. One of the best ways to check if your customers are engaged is to use NPS ( Net Promoter Score ). To answers this question customers choose a number from zero to ten. “The

Customer Engagement 28

Customer Engagement Engagement Strategy Social Media 28

SurveySparrow

JULY 3, 2021

Customer experience wasn’t always the trendy topic it is today. Brands typically prioritized competitive pricing and product development over the actual experience of their customers. So why is customer experience significant all of a sudden? Customer experience includes customer service.

Brands 59

Brands Customer Experience Customer Journeys Social Media 59

SurveySensum

JULY 14, 2020

Jay Nathan – Founder of Customer Imperative and Gain Grow Retain. With over a decade of experience in customer success and customer service, Jay Nathan has developed customer retention and growth methodology for building, managing, and scaling tech companies serving businesses of all sizes. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SurveySparrow

SEPTEMBER 21, 2020

Customer Satisfaction Surveys. NPS (Net Promoter Score) Surveys. Knowing your customer and their pain-points are crucial for high return on investment. Popular brands like BuzzFeed use entertaining online surveys in a quiz format to understand their audience. Gain Future Market Insights from Social Media.

ROI 45

ROI Survey Return on Investment Social Media 45

Experience Matters

APRIL 7, 2015

Clarabridge connects to all sources of customer feedback, including ratings and reviews , chat , both Clarabridge-generated and third-party surveys , blogs and forums , emails , call centers , social media , and voice recordings. We brought the industry’s first customer engagement hub to market. NICE Systems.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120