BlueOcean

OCTOBER 4, 2023

When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. The impact of bilingual support on the customer experience cannot be understated. Without it, you risk taking a hit to your CSat scores, your brand loyalty, and your bottom line.

Contact Center 310

Contact Center Customer Care Average Handle Time Consumers 310

Totango

FEBRUARY 7, 2019

With a focus on lifetime customer success rather than on quick revenue raising, you can turn your renewal process into a celebration of an ongoing partnership. It’s a customer-centered approach that reflects the broader economy we currently operate under, one where the customer expects individualized treatment.

Customer Retention 81

Customer Retention Lifetime Customer Customers Engagement 81

BlueOcean

DECEMBER 22, 2015

Thanks to emerging customer support channels like social media and live chat, as well as evolving technologies like speech recognition, there are more ways than ever for customers to initiate (and resolve) a service inquiry. With customer service channels in constant movement, what will be the impact on the phone channel?

Self Service 120

Self Service Contact Center Comparison Call Center 120

ProProfs Chat

SEPTEMBER 25, 2018

All those opportunities will only come knocking at your door when you nurture your existing customers by providing best customer service. Your competitors are smart, and they are always going to try and pry your customers away from you. Providing the best customer service will. Improve your customer retention rate.

Tips 90

Tips Customer Service e-support Social Media 90

ProProfs Chat

DECEMBER 7, 2021

Customer lifetime value (CLV) is calculated in business marketing strategies to see the bigger picture. For businesses looking to acquire and retain valuable customers, understanding the lifetime value of a customer is important. What is Customer Lifetime Value (CLV). Here’s the moment of truth.

Metrics 52

Metrics Lifetime Customer Customers Customer Retention 52

Tricia Morris

MAY 26, 2015

If your brand focuses on consistent and authentic customer service and engagement both before and after the sale, a one-time customer can become a lifetime customer who also creates additional customers. companies alone each year due to poor customer service experiences. New Customers from Engagement.

Sales 40

Sales Customer Service Poor Customer Service Social Media 40

Pretium Solutions

JANUARY 1, 2012

Satisfied customers aren’t enough. To drive profitability you must generate customer loyalty and orient your entire organization around that mission. Real customer loyalty is not a short-term proposition; rather, it is a long-term commitment to your products or services, company or brand. Focus on Generating Customer Loyalty.

Customer Centricity 49

Customer Centricity Loyalty Handbook Policies 49