CloudCherry

JANUARY 21, 2020

The good news is that most companies recognize the value of VoC and have taken the first steps into collecting open-ended feedback from customers. As KPMG notes, “Any approach to listening to the customer voice is better than not listening to it.” The bad news? Level 3: State of The Art.

Effort Score 195

Effort Score Feedback Net Promoter Score Survey 195

ClearAction

DECEMBER 14, 2017

Customer Care … CRM … Customer Experience — What’s the Difference? Customer Care … Customer Relationship Management … Customer Experience — what’s the difference? They can be categorized by Customer Profitability, Customer Knowledge, and Customer Well-Being. Lynn Hunsaker.

Customer Care 66

Customer Care CRM Customer Experience CEM 66

ClearAction

DECEMBER 14, 2017

Customer Care … CRM … Customer Experience — What’s the Difference? Customer Care … Customer Relationship Management … Customer Experience — what’s the difference? They can be categorized by Customer Profitability, Customer Knowledge, and Customer Well-Being. Lynn Hunsaker.

Customer Care 59

Customer Care CRM Customer Experience CEM 59

BirdEye

JULY 5, 2023

This technique comes in handy when a business wants to acquire a higher volume of new customers to scale their company. But times have changed, and customer voice is more important than ever.

Examples 98

Examples Strategy Marketing Social Media 98

ProProfs Chat

DECEMBER 28, 2020

It is time we ask ourselves, “why is it important for my business to receive customer complaints?”. While customer service complaints pose a challenge to your reputation in the market if customers voice their complaints publicly, they still help you work on different problem areas and improve your business processes efficiently.

How To 94

How To Knowledge Base First Call Resolution Customers 94

SurveySensum

DECEMBER 1, 2021

NICE Satmetrix is an NPS tool that helps you capture customers’ voices. Plus, you can instantly send surveys using its powerful integration with customer relationship management tools like Salesforce. Nice Satmetrix.

NPS 52

NPS Tools Net Promoter Score e-support 52

ChurnZero

JANUARY 8, 2021

As we continue to grow as a company, I’m confident that Staci’s leadership will accelerate our customer strategies, success, and retention, ensuring every customer voice is heard, feels supported, and sees maximum value in our Khoros software and services.”. Diane Gordon, Senior Vice President of Customer Success, Validity.

Customer Success 98

Customer Success Chief Customer Officer Leadership Healthcare 98