Lessons Learned from the Frontlines of CX: 7 Major Trends that Impact Customer Engagement
Bold360
APRIL 12, 2021
To uncover how COVID-19 has transformed how customers and companies interact for the long term, we went straight to the frontlines. During the pandemic , t h e y had to pivot away from stores and prioritize online sales and digital engagement. . And today ’s customers are open to trying anything.
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