Customer Journeys Customer Relationship Management Customer Service Customer Service Strategies 
CSM Magazine
JUNE 22, 2023
In recent years, the importance of effective customer service strategies has become increasingly evident for businesses across various sectors. One aspect of a customer service strategy is to leverage data to create personalized experiences, streamline processes, and improve overall customer satisfaction.
Kustomer
JUNE 1, 2023
Using customer data to create a personalized customer experience is one of the top customer service trends of 2023, according to Forrester. Delivering excellent customer service isn’t just about responding when there’s an issue, resolving it and moving on. For the modern consumer, expectations are growing.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Kustomer
APRIL 13, 2022
Great customer service is paramount for every customer-facing business. Online customer service can be challenging because of the lack of face-to-face interaction, but the fundamentals remain the same. You need to keep your customers happy by delivering a consistently excellent service experience.
Customer Guru
AUGUST 21, 2018
DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI. John DiJulius Follow @JohnDiJulius.
ProProfs Chat
MARCH 27, 2020
That’s why most of you resort to customer support tools like live chat for customer service to offer the best possible and instant help to customers. Still, it would’ve been a bit more comfortable to not work on all the platforms and manage the data captured separately. What is Multichannel Customer Support?
CSM Magazine
JUNE 4, 2020
This risky strategy can be expensive if data is compromised, as contravention of the General Data Protection Regulation (GDPR) could result in a fine of €20 million or 4% of revenue whichever is the greater. While the boardroom may applaud the reinvention, their customers could be fighting to get what they bought. About 4t4 Consult.
Comm100
OCTOBER 8, 2016
For this reason, we’ve compiled a list of 15 customer retention strategies that can ease your pain and help you develop reliable, long-term customer loyalty. Relationship Marketing Strategies. Make customer service channels easy to reach and use. Proactively reach out to loyal customers.
Expert insights. Personalized for you.
52 
Let's personalize your content