Maru Group

AUGUST 1, 2018

As Yodel’s business has evolved, Have Your Say has grown alongside – Maru/edr have taken it from a customer feedback survey to a way of working. Shortlisted in the Best Customer Experience for Transport and Logistics category, winners and further details will be announced in October.

Customer Experience 40

Customer Experience Transportation Retail NPS 40

Thematic

JULY 30, 2018

A great example of a company who has transitioned from time-consuming, manual customer feedback analysis to AI-powered, fast text analytics, practically in no time, is Greyhound. Greyhound is the well-known bus transportation network, with services across the United States, Canada and Mexico. . 3 major challenges Greyhound faced.

Analytics 90

Analytics Effort Score Net Promoter Score Analysis 90

ViiBE Blog

AUGUST 17, 2021

What is the purpose of customer experience management? Customer experience. Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. What’s more, nowadays more than 65% of companies compete solely on the basis of how well they manage customer experience itself. ViiBE Blog. Natalia Barszcz.

Customer Experience Management 52

Customer Experience Management CEM Customer Experience Management 52

Thematic

NOVEMBER 13, 2018

Says Lizzy Foo Kune , principal research analyst, Gartner for Marketers ; “VOC analytics can serve as a useful addition to customer journey analytics, providing insight into the motivations and thoughts of individuals and segments”. Make sure you choose the right metric , such as NPS, but don’t focus on it too much.

Voice of Customer 101

Voice of Customer Net Promoter Score Effort Score ROI 101

ReviewTrackers

MAY 8, 2017

20:20 Customer Experience Summit by Marketforce gathers 250+ senior CX professionals from across a huge variety of industries, including retail, transport, financial services, media, telecoms, utilities, and more. Where: London, UK.

Conference 50

Conference Omni-Channel Customer Journeys Customer Experience 50

Wootric CX Blog

FEBRUARY 14, 2019

Why we love Colin: He’s a keynote speaker, best-selling author of several books such as The Intuitive Customer: 7 Imperatives For Moving Your Customer Experience to the Next Level , the CEO of Beyond Philosophy , and Co-Host of The Intuitive Customer Podcast. It’s in that moment that you win a customer for life.”

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

Currency Alliance

MARCH 20, 2020

share customer insight among partners, so you know how to maximize lifetime value for each customer, and can create more personalized engagement. Plan how to obtain that data – especially for your less frequent customers (as they may spend a lot in your category, just not with you). What to do?

Loyalty Programs 52

Loyalty Programs Loyalty Hotels Travel 52