NobelBiz

MARCH 5, 2024

This article will be your ultimate guide on call center reporting, where we’ll take you through how Nobelbiz’s cutting-edge capabilities are redefining what it means to excel in customer service. Table of Contents What is Call Center Reporting? This includes calls, emails, live chat, and social media.

Call Center 59

Call Center Report Contact Center Net Promoter Score 59

NobelBiz

MAY 21, 2024

These integrations allow call center agents to access and manage customer information swiftly, ensuring personalized and efficient service. Here are some key integration features and their benefits: CRM software integration provides enhanced customer profiles, streamlined workflows, and proactive support and sales opportunities.

CRM 52

CRM Self Service Analytics Wait Times 52

SurveySensum

MAY 2, 2024

From shaping product development to empowering employees, building trust, and boosting loyalty, a well-oiled closed feedback loop is the secret weapon that elevates customer experience to new heights. It’s a dynamic process where customer insights aren’t just collected. But what exactly is a Closed Feedback Loop?

Examples 52

Examples Customer Service Social Media Loyalty 52

Storyminers

JULY 6, 2020

Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

CustomerSuccessBox

AUGUST 25, 2021

With a greater understanding of post-sales functions, many of the SaaS Businesses have already started implementing Customer Success as a dedicated functionality to run their Business. Customer health is not monitored. By collating each customer’s structured and unstructured data from across your company.

Customer Success 52

Customer Success Effort Score Customers Sales 52

Think Customers

OCTOBER 11, 2021

Customers can quickly become overwhelmed with NPS questions that take place after every phone call, chat, message, sales interaction, and more. Open-ended questions can reveal amazing insight. A negative aspect of NPS scoring is the sheer volume of NPS surveys. All this at once can make a powerful metric quickly lose its value.

Contact Center 52

Contact Center NPS Metrics Effort Score 52

Eptica

FEBRUARY 28, 2020

For example, 41% wanted to use company websites/self-service to research information prior to purchase, with just 11% preferring to pick up the phone, perhaps because it is both more time-consuming and opens them up to potential sales tactics. You might also be interested in these posts: Unlocking customer insight with technology.

Consumers 72

Consumers Self Service Engagement Social Media 72