ShepHyken

JANUARY 25, 2021

It’s prime time for retailers to grow an Amazon-level loyalty program by Tom Caporaso. Retail Customer Experience) Clarus Commerce CEO Tom Caporaso believes it’s time for retailers to take advantage of the new membership economy. My Comment: Here’s a great article about customer loyalty.

Customer Service 158

Customer Service Guest Experience Loyalty Programs Hospitality 158

ShepHyken

JUNE 6, 2022

15 Foolproof Strategies For Encouraging Repeat Purchases by Forbes Business Council. Forbes) 15 Forbes Business Council members shared some foolproof methods businesses can use to persuade customers to purchase products again. The first tip reminded me of a strategy where customers send in videos about how they use products.

Customer Service 68

Customer Service Loyalty Programs Hotels Loyalty 68

Currency Alliance

JANUARY 18, 2021

It’s time for hotel operators to re-evaluate how well their ace in the hole – their loyalty program – is enabling every function of their business to deliver more value. Here are three predictions of how loyalty programs must evolve in hospitality. The hotel is a dispensary of experiences.

Hospitality 52

Hospitality Loyalty Industry Hotels 52

ShepHyken

DECEMBER 28, 2020

Gift Experiences Can Create an Emotional Connection With Customers by Wise Marketer Staff. The Wise Marketer) The psychological impact of gifting, when created and delivered with specific design, has a powerful impact on customer behavior. The author also shares a few ideas on a gifting reward strategy. It Starts at the Top!

Customer Service 142

Customer Service Loyalty Programs B2B Competitive Advantage 142

ShepHyken

OCTOBER 11, 2021

What’s interesting is that the Champions category more than doubled from 6% to 14%, which tells me more companies see the benefit of customer experience. Are Hotel Loyalty and Rewards Programs Enough to Keep Customers Loyal to the Brand? I’ve said this many times before: Customer service is not a department.

Customer Service 73

Customer Service Hospitality Rewards Programs Self Service 73

ShepHyken

JANUARY 22, 2023

My Comment: This excellent article focuses on strategies and tactics to consider for your call center. Next is my commentary on self-service and convenience, featuring findings from our customer service research. Here are five charts on how to up your loyalty game. It’s a win-win. Follow on Twitter: @Hyken

Customer Service 48

Customer Service Self Service Contact Center Loyalty 48

John Paul

JULY 17, 2018

The company, which provides high-end concierge services as part of customer and employee loyalty programs for corporate clients, announces today it has appointed Andrew Quake to lead the Group’s organization as the CEO of APAC. This investment will help strengthen relationships with key clients and partners in the Region.

Omni-Channel 40

Omni-Channel Leadership Self Service Automotive 40