Storyminers

JULY 6, 2020

A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Bruce authored many of Forrester’s most popular research reports. Dennis Wakabayashi.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Bruce authored many of Forrester’s most popular research reports. Dennis Wakabayashi.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Think Customers

OCTOBER 12, 2020

Traditional digital transformation projects were largely on hold as companies focused on business continuity and readjusting their business for creating “the new normal.” In fact, over 80% of companies now indicate that accelerating their digital transformation is a strategic necessity, according to a July BCG report. “We

ROI 52

ROI Healthcare Insurance Contact Center 52

Integrity Solutions

MAY 26, 2022

Ethisphere Magazine recently summarized a number of its findings and current trends related to the link between business integrity and long-term business performance. As was noted recently in CEO World Magazine , the most basic expression of good ethics is empathizing with those who have a stake in the results of our actions.

Sales 52

Sales Culture Leadership Brands 52

West Monroe

JANUARY 30, 2019

In the words of Peter Drucker , dubbed ‘the man who invented management’ by BusinessWeek magazine, “If you can’t measure it, you can’t manage it.” This should be a customer-focused, balanced scorecard to help organizations understand the totality of benefits delivered through CX.

Customer Experience 40

Customer Experience Government Roadmap Return on Investment 40

CSM Magazine

JUNE 21, 2018

A report by the American Customer Satisfaction Index proved that the leading companies consistently outperformed the market. Customer service leaders outper­formed the Dow by 93%, the Fortune 500 by 20% and the NASDAQ by 335%. Research shows that high employee engagement leads to better customer engagement.

Company 40

Company Customer Experience Net Promoter Score Effort Score 40