CSM Magazine

SEPTEMBER 28, 2016

In the quest to improve the customer experience and customer loyalty, it is helpful to consider the ‘cultural habits’ of successful service organizations, such as: Disney, Apple, Southwest Airlines, Wegmans, Nordstrom, and Amazon. Habit #2: Employee satisfaction and loyalty leads to customer satisfaction and loyalty.

Customer Focused 40

Customer Focused Company Airlines Culture 40

ijgolding

AUGUST 12, 2018

Over time, several words have been used to describe the organisational focus on customers. They include: Customer Experience. Customer Focus. Customer Centricity. Customer Service. Customer Success. Customer Outcomes. Customer Relationship Management. Customer Management.

Customer Journeys 185

Customer Journeys Customers Airlines Social Media 185

CSM Magazine

NOVEMBER 9, 2022

Intent – Can customers easily get information from you? Purchase – Does the customer have everything they need and want from your business? Loyalty & Advocacy – Will this customer recommend your brand? Reducing risk with a planned and structured implementation of goals with change management.

Customer Journeys 52

Customer Journeys Self Service Customer Centricity CRM 52

Customer Guru

AUGUST 21, 2018

He helps brands achieve improved customer experience, customer loyalty, and branding by his keynote speaker presentations and workshops. She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI. Kate Leggett Follow @kateleggett.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

CSM Magazine

FEBRUARY 21, 2022

Hire drivers with a strong customer focus. When hiring drivers, make sure you look for those who have a strong customer focus. Drivers with this type of attitude are more likely to go the extra mile when it comes to customer service. Make sure you follow up with customers after they’ve received their shipment.

Tips 52

Tips Customer Service Company Transportation 52

CSM Magazine

AUGUST 10, 2017

We help organisations in media, retail, CPG and beyond to build vibrant customer insight communities. A great example is Bauer Media Group, which manages a global portfolio of more than 600 magazines including Heat and Empire, over 400 digital products and 50 radio and TV stations including Kiss and Magic.

Customer Insights 40

Customer Insights Customer relationships CRM Comparison 40

SurveySensum

JULY 14, 2020

Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132