Alida
MARCH 10, 2017
Instead, in 2016, the company launched live-streaming and “Moments” —features that were low on users’ wish lists. Leaders at Twitter may in fact have been focused on user experience, but they may have been prioritizing the wrong experience. For a social network like Twitter, the user experience is the product.
ClearAction
MARCH 22, 2024
CX is a Team Sport: 2 Surprising Views Lynn Hunsaker CX is a Team Sport was the CX Day 1 theme in 2021, celebrating the 10th anniversary of the Customer Experience Professionals Association. We all learn from each other in CX is one way CX is a team sport. Controlling Touchpoints Model. ” Why?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
West Monroe
MARCH 21, 2019
In the “Danny the Digital Native” persona example, we determined that his persona was interested in technology and sports and we used this information to provide more context to the persona and help bring Danny “to life.”. Understand the location of your website visitors/customers by using Google Analytics’ Location report.
ECXO
DECEMBER 26, 2023
About the book: The Digital Seeker distils key lessons from the compelling stories of innovative businesses: not just tech companies but companies spanning a wide range of industries, including amusement parks, fashion, sports, health care, distribution, and the public sector. Here is the book link. Here is the book link. Here is the link.
Qualtrics
NOVEMBER 21, 2019
For more than 20 years, Bruce Temkin has been a central figure in the world of CX ( customer experience ). From his influential thought leadership at Forrester, to founding the Customer Experience Professionals Association (CXPA) in 2011, it’s little wonder he’s known as the ‘Godfather of CX.’. Feedback is a gift.
Expert insights. Personalized for you.
196 
Let's personalize your content