CX University

SEPTEMBER 28, 2021

For the last three decades, businesses worldwide have set the period aside to rejuvenate their customer service. For the last three decades, businesses worldwide have set the period aside to rejuvenate their customer service. This year’s global theme is The Power of Service. That happens to be next week from 4th.

Customer Service 52

Customer Service Roadmap Consulting Customer Experience Professionals 52

Lumoa

JANUARY 19, 2023

We’ll walk you through the key steps to building a successful customer experience department in this guide. We will discuss topics such as defining the department’s goals and objectives, assessing the current state of customer service, and developing a strategy. It’s hard work, we know!

Customer Experience 236

Customer Experience Net Promoter Score How To Customer Journeys 236

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ECXO

DECEMBER 26, 2023

Part Three provides a playbook for how to design digital-first experiences, including how to solve the right problems, develop a measurable business case, design digital-first experiences customers love and execute the new design at scale. Can Your Customer Service Do This? Here is the link. Here is the book link.

Case Study 52

Case Study Customer Centricity Social Media Competitive Advantage 52

Thematic

MAY 22, 2019

CXPA or the Customer Experience Professionals Association is an organisation dedicated to cultivating the CX profession. Sure they don’t use beakers and test tubes… But customer behavior is at the heart of how we evaluate new initiatives. Use team exercises to highlight how customer service feels in your company.

Exercises 97

Exercises ROI Conference Video 97

ClearAction

APRIL 29, 2020

The team will focus on synergies, organizational learning, change management , holistic perspectives, closed-loop systems, creativity, improvement, customer-centricity and momentum. Work experience in multiple P&L units or multiple functional areas, such as marketing, quality, service, etc. Lean/Six-Sigma training.

Customer Experience 71

Customer Experience Chief Customer Officer Customer Centricity Leadership 71

Chattermill

JUNE 25, 2019

Look at customer data from past NPS survey responses and review the feedback by LTV for example and you’ll be able to see what matters most to Freemium users vs Highest LTV customers. Much of what is built at leading brands such as Amazon is based on listening to customers. Not Connecting with Customers on Multiple Channels.

Customer Experience 45

Customer Experience Customer Centricity Effort Score ROI 45