InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service.

Guest Experience 260

Guest Experience Trends Hospitality Customer Journeys 260

Qualtrics

FEBRUARY 16, 2021

The guest experience could be the difference between whether a guest returns or not. Explore the ways that organizations can use guest experience as a key factor of their success. What is guest experience? The guest experience is the cumulative effect of every interaction your guests have with you.

Guest Experience 49

Guest Experience Trends Tips Hotels 49

BirdEye

MARCH 4, 2024

The study also revealed that customers read around two to five reviews before forming an opinion about any business. The hospitality industry also leads in Google search views. To transform these views into actual guest visits, enhancing your online review strategy is crucial.

Examples 111

Examples Social Media Hospitality Guest Experience 111

Storyminers

FEBRUARY 2, 2016

It predicted 2016 as the year predictive analytics and other ‘sensing’ technologies will be used to serve customers first. The Cathy family have been building their brand based on service (they say hospitality) since 1946. It naturally aligns the many clues (experience details) in the experience to be on brand.

Sales 113

Sales Hospitality Guest Experience Culture 113

Thematic

FEBRUARY 13, 2019

I hope you can learn from these customer experience best practices as well. David Garcia (VP of Guest Experiences @ Atlanta Hawks)?. Think beyond the next game, focus on the customers’ intent to return as the KPI. Josh Ives (VP Customer Experience Management & Strategy @ Samsung)?.

Customer Experience 48

Customer Experience Chief Customer Officer Guest Experience Hospitality 48

Michel Falcon Experience

APRIL 11, 2019

Thank YOU for joining US because you have tons of options, especially in hospitality, so, thank you for joining us.” The micro are those light memorable touches that you, or your employees, or your customers. Truth be told, I started my career as customer experience management being the thing.

Culture 60

Culture Leadership Hospitality Meeting 60