CSM Magazine

JANUARY 11, 2023

SelectBlinds has selected Medallia, a customer experience management platform, to help improve and enhance their customers’ experiences. We are thrilled to work more closely with SelectBlinds and help them deliver world-class experiences,” said Gabe Benavides, Executive Vice President of Sales, Medallia.

Customer Experience 52

Customer Experience Contact Center Touchpoint Employee Engagement 52

Customer Guru

AUGUST 21, 2018

Before starting her own firm, Megan served as the Vice President Principal Analyst, Customer Experience at Forrester Research. One of her most notable research works was Forrester’s Customer Experience Management Maturity Model. He has worked with and coached senior managers at leading brands in North America.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

CSM Magazine

JUNE 1, 2021

New study points to critical importance of employee experience management to offset pressures facing call centres and agents due to COVID-19 pandemic.

Return on Investment 52

Return on Investment Social Media Culture Contact Center 52

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

CSM Magazine

JUNE 25, 2019

The integrated solution allows businesses using Amazon Connect to measure the customer experience through an advanced, post-interaction survey—making it easy to gain customer feedback on each interaction.

Contact Center 40

Contact Center Connections Feedback Measurement 40

Wootric CX Blog

FEBRUARY 14, 2019

Her She is a customer journey expert whose analysis of customer feedback at key touchpoints has led to product and service enhancements that have delighted customers. Why we love Angus: He’s the Customer Experience Manager at Sendoso and prides himself in “helping people connect the old fashion way.”

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

CSM Magazine

FEBRUARY 14, 2020

While this is of course a positive step, sentiment alone is unlikely to achieve the kind of customer experience many aspire to, or indeed help win market share. In real terms, creation of a customer-centric culture has to be led from the top down, be joined-up and span the entire organization.

Strategy 59

Strategy Customer Centricity Touchpoint Culture 59