Myra Golden

DECEMBER 19, 2017

Peers made suggestions, began coaching one another, and on their own, came up with approaches and tips to help their co-workers move out of a personalization mentality and into a win-win problem resolution focus. How might you help them move toward a focus on finding amicable solutions? The small group brainstorm was powerful.

Customer Service Representative 45

Customer Service Representative Customer Service Customer Service Training Groups 45

Myra Golden

AUGUST 16, 2016

Now you can give your representatives even more great skills for delivering the best customer experience and for handling difficult customer situations. Sign up for my email list and learn specific tips, approaches and phrases to help your employees help your customers.

Customer Service Representative 40

Customer Service Representative Customer Service Tips Video 40

Myra Golden

SEPTEMBER 16, 2020

COVID-19 makes customers more demanding. And the pandemic impacts customer service representatives, too! Empathy can help you regain control of interactions and get angry customers to calm down and listen to you. But what level of empathy is appropriate for customer service?

Customer Service Representative 59

Customer Service Representative Video Tips Interaction 59

Myra Golden

APRIL 5, 2023

It’s a crucial skill for anyone who frequently takes calls, such as customer service representatives, salespeople, or receptionists. In this guide, we’ll explore the benefits of signposting, provide examples of effective signposting phrases, and offer tips on incorporating signposting into your phone calls.

Self Service 52

Self Service Call Center Tips Training 52

Myra Golden

APRIL 6, 2023

By following these tips, you’ll be able to deliver bad news in a way that shows empathy, builds trust, and leaves your customers feeling heard and understood. Conclusion Breaking bad news in chat is never easy, but it’s an inevitable part of the job for customer service representatives.

Contact Center 52

Contact Center Customer Service Representative Tips Training 52

Myra Golden

MARCH 15, 2018

Let the customer know that there will be a few seconds of silence, by explaining what you are doing, “This will take just a few moments to pull up,” or “What I’m doing here, is processing the return, and placing your replacement order. Once, when I was talking to a customer service representative, he used the downtime fantastically.

Customer Service 59

Customer Service Customer Service Representative Tips Wait Times 59

Grade.us

MAY 23, 2018

Just encouraging your customers to leave reviews overall to give the Small Thanks tool more material to work with. Offering a mediocre service isn’t going to get you many reviews. So make sure your products, customer service representatives and overall service do a great job to encourage reviews.

Marketing 48

Marketing Social Media How To Tools 48